Service Manager

at  ivolve Care and Support

Vacancy Location: This is a multisite role covering 2 services on the same plot in St Albans
Shifts: Full-time 37.5 hours per week (Monday to Friday - 9am till 5pm)
Pay Rate: Up to £35,000 per annum (dependent on experience)
Sponsorship: This service does not provide support for visa sponsorship

WHO WE ARE

We’re here to support people to flourish in a place they call home. We’re one of the largest providers of adult social care with over 4,000 colleagues supporting 1,300 people. Our approach is all about activities and co-production with the people we support. We work with them to design and plan what we do – so we can create the best experiences together.
We’re very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.
And we’re on a mission to benefit even more people with our uncompromising quality of care and support. It’s the professional expertise and passion of our team that makes us different. We genuinely care and we love supporting people to set and then reach their goals. Because every person deserves the very best experience – every day.

ESSENTIAL SKILLS

• Good general education.
• Confident IT user.
• Knowledge of the regulatory framework of the service provision including the Care Standards Act 2000, CQC, Health and Social Care Act.
• Mandatory training qualifications e.g. fire safety, first aid, food hygiene, manual handling, and Health and Safety awareness
• Satisfactory Police Check and check against the ISA List (where applicable).
• Knowledge and commitment regarding Equal Opportunities
• Honesty, reliability, trustworthiness and a passion to make a difference.
• A commitment to undertake training and development as required.
• Commitment to the aims and objectives of the service and of Ivolve.
• Ability to carry out spot checks as required at various times including days and evenings.
• RQF Level 3 or above in Health and Social Care.

DESIRABLE SKILLS

• RQF Level 5 in social care (or must be willing to work towards and achieve a minimum of Level 5 within a given timescale).
• Previous experience creating rotas and managing commissioned hours.
• Knowledge of Positive Behaviour Support (PBS) framework.
• Previous experience with managerial role i.e team leader, deputy roles.
• Driver or good access to various transport to support moving between locations and ability to attend required meetings.

• Reporting to the Area Manager you’ll be responsible for ensuring consistent and reliable care across the homes you are legally responsible for. You will support adults with lots of different needs such as learning disabilities and autism
• You’ll make sure your team helps the people we support to flourish in a place they call home. You’ll empower the people we support to be ambitious and live fulfilled lives.
• You’ll make sure your team follows our Quality Framework and the i statements that set out the way we deliver care and support.
• You’ll ensure your service is a safe, effective, caring, responsive environment that’s well-led and operates in line with regulatory frameworks.
• You will work to uphold our values and work in accordance with our leadership charter. This means being an authentic leader, delivering our strategy and embracing change, taking responsibility for managing resources and working positively with stakeholders.
• You will be accountable for the agreed delivery of hours for each service and ensure that the budgeted income and commercial performance levels are met within those services. The ability to creatively manage resources across the services is a key requirement of the role.