Service Manager at JOHNSON MOTORS OF ST CROIX FALLS INC

St. Croix Falls, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

150000.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Process-Driven, Guest-Focused, Metrics-Minded, Culture-First, Communication, Conflict Resolution, Organizational Skills, Team Development, Performance Management, Repair Order Management, Technician Management, Data Analysis, Coaching, Inventory Management, Customer Satisfaction

Industry

Retail

Description

Description Service Manager – Johnson Motors of St. Croix Falls St. Croix Falls, WI Compensation: $85,000-$150,000 annually (Base + Performance Bonus) Full-Time Celebrating 100 Years of Excellence – Lead the Future of Service. At Johnson Motors of St. Croix Falls, we’ve built a legacy of trust, care, and exceptional guest experiences for over a century. As we look ahead, we’re searching for a Service Manager who shares our vision of creating a fundamentally different dealership experience—one centered on people, growth, and operational excellence. If you’re passionate about leading high-performing teams, driving results, and making a real impact, we invite you to be a key part of our next 100 years. What You’ll Do – A Day in the Life As the Service Manager, you’re more than a leader—you’re a culture driver, a coach, and a strategic thinker. You’ll oversee daily operations while developing your team and delivering on key performance goals. Your day might include: · Lead morning service team huddles to align on goals, appointments, and priorities. · Monitor technician productivity and ensure efficient dispatching of repair orders. · Review repair orders for accuracy, profitability, and guest satisfaction. · Coach advisors and technicians on best practices in communication and repair quality. · Resolve guest concerns with empathy, urgency, and professionalism. · Track and analyze key performance metrics (ELR, hours per RO, CSI, etc.) · Collaborate with Parts Manager to manage inventory and workflow. · Support team development through training, performance reviews, and goal-setting. · Partner with leadership to drive department growth and innovation. Who You Are · A leader: You bring out the best in others by leading with humility and accountability. · Process-driven: You know that consistency and clear systems create great results. · Guest-focused: You view every interaction as an opportunity to create loyalty. · Metrics-minded: You understand how to use data to improve outcomes and grow the business. · Culture-first: You foster a high-performing, positive environment where people thrive. Compensation & Benefits · Annual earnings: $85,000-$150,000, based on experience and performance · Competitive base salary + monthly performance bonuses · 401(k) with company match · Health, dental, and vision insurance · Paid time off and holidays · Ongoing leadership training and development · A leadership role in a company built on values, not quotas Why Johnson Motors? We’re not just celebrating 100 years—we’re building for the next 100. Our Service Department is key to that future. As a Service Manager at Johnson Motors of St. Croix Falls, you’ll have the autonomy to lead, the support to grow, and the opportunity to make a lasting difference for both our guests and your team. Requirements ? Requirements · 3+ years of experience in automotive service leadership (Service Manager or Assistant Manager role preferred) · Deep understanding of fixed ops metrics, repair order flow, and technician management · Strong communication, conflict resolution, and organizational skills · Proven track record of hitting or exceeding performance targets · Familiarity with DMS systems and digital scheduling tools · Valid driver’s license and clean driving record

Responsibilities

As the Service Manager, you will oversee daily operations, develop your team, and deliver on key performance goals. You will lead service team huddles, monitor technician productivity, and resolve guest concerns with professionalism.