SKILLS:

. Understanding of Agricultural Machinery
· Communication & Empathetic Approach
· Questioning & Listening Skills
· Data Analysing Skills
· Time Management
· Project & Planning Skills
· Complaint handling skills / Handling Objections

BEHAVIOURS:

· Open / Honest & Transparency
· Positive attitude and mindset
· Team Player
· Respectful & Value Driven
· Customer Experience Focused
Next steps: If this Service Manager role sounds of interest or you are looking for advise on your next career move, please contact Jack on 0330 440 2323 or apply today.

· Responsible for Work in Process & Progress in the function (Aligned to a 45-day process)
· Be present for the depot Audits/Checks (Across Performance/Process & People)
· Manage Engineers to resolve technical Issues where possible & needed.
· Support Service Advisor & Engineers to help resolve customer issues.
· Ensure training needs of staff are met by using function skills matrix (Across all entities)
· Driving retail sales and implementing service initiatives with the support of your General Manager.
· Strive towards implementing a First Time Fix methodology, which supports customer experience.
· Ensuring all service standards and procedures for the service function are adhered to, including planning & allocation of work, workshop environment & standards.
· Support the Service Advisor with customers’ end-to-end journey.