Service Manager at LandPro Equipment LLC

Potter Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

83000.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Budgeting, Marketing Plan Execution, Warranty Claims Submission, Staff Scheduling, Work Order Review, Equipment Maintenance, Recruiting, Staff Development, Financial Analysis, Customer Service, Communication

Industry

Machinery Manufacturing

Description

Description Competitive Pay, Close to Home, Easy Application Process - Apply Today Position Specifics: Department: Service Reports To: Store Manager Supervises: Service Clerks/Writers, Service Technicians, Service Staff Compensation & Benefits: Extremely Competitive Wages + Bonuses Paid Time Off Health Benefits Employee Discount 401k and more $50,000 - $83,000/year based on experience Purpose: Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Responsibilities: Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals Coordinates customer clinics, field days, and related promotional events Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing Ensures all departmental tools, equipment, and vehicles are in good working order Manages recruiting, staffing, and employee development activities for employees reporting to this position Responsible for other duties as assigned by your manager Requirements Experience, Education, Skills, and Knowledge: 3+ years experience in Service Department operations Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Familiar with John Deere and competitive products Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Ability to work extended hours and weekends Excellent customer service skills High School Diploma or equivalent experience LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

Responsibilities

The Service Manager is responsible for managing all service operations to maximize return on investment by optimizing processes and ensuring high levels of internal and external customer satisfaction. This role involves growing profitable service labor sales, controlling expenses, and effectively attracting, retaining, and engaging department personnel.