Service Manager at Linaker

City of London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, Engineering Team Coordination, Operational Excellence, Operational Compliance, Contractual Requirements, Quality Assurance, CAFM Systems, PPM Scheduling, Health & Safety, Communication, Client Relationship Management, Escalation Management, Data Reporting, Microsoft Office Suite, Driving Licence

Industry

Facilities Services

Description

WELCOME TO LINAKER For over 30 years, Linaker has built a reputation for delivering dependable, high-quality mechanical engineering services across a wide range of client environments. Our strength lies in keeping critical systems operational—supporting organisations with technical precision, responsive maintenance, and long-term reliability. Founded on trust, care, and reliability, we’re more than a service provider—we’re a fully embedded partner in our clients’ operations. With continued growth across the Business and new contracts underway, we’re now seeking a dedicated Service Manager to lead service delivery & support across one of our prestigious Client accounts and uphold the standards Linaker is known for. ABOUT THE ROLE This role centres on engineering management with a strong focus on end-user engagement and service delivery. The successful candidate will be responsible for leading engineering teams, coordinating and delivering audits, and ensuring engineering solutions are aligned with end-user requirements and broader client objectives. You will work closely with the account manager to support client expectations and ensure that delegated responsibilities are managed professionally and effectively. The role demands a proactive and organised approach, strong communication skills, and the ability to manage multiple priorities while maintaining high standards of service. WHAT YOU WILL BE RESPONSIBLE FOR · Leading engineering service delivery across your designated client base, ensuring consistent performance, compliance, and operational continuity. · Coordinating engineering teams to deliver planned preventative maintenance (PPM), reactive works, and quoted tasks, working closely with the client response and PPM schedulers team, and assisting in managing out-of-hours (OOHs) work and escalation resolution. · Overseeing small works and minor project delivery, ensuring that engineering activity meets required quality, cost, and timeline parameters. · Reviewing engineering outputs such as PPM reports, remedial works, and compliance tasks, ensuring all follow-ups are completed within agreed timeframes. · Working alongside the compliance teams to maintain all operational and contractual documentation including logbooks, service records, KPI dashboards, site reports, and compliance logs. · Supporting quotation development in collaboration with engineers and commercial teams, in accordance with client frameworks and internal processes · Preparing monthly service and performance reports based on engineering activity to support client reviews and decision-making. · Conducting audits, surveys, and mobilisation activities to verify engineering standards and support operational transitions or changes · Providing leadership and coordination for engineering teams through onboarding, coaching, PDRs, and ongoing performance management. · Promoting continuous improvement, operational efficiency, and a positive service culture across all engineering-led activities. WHAT WE ARE LOOKING FOR · Proven experience in service delivery management across multi-site or designated client portfolios, with a strong focus on engineering team coordination and operational excellence. · Solid understanding of operational compliance, contractual requirements, and quality assurance processes within complex client environments. · Familiarity with CAFM systems, client response workflows, and PPM scheduling practices. · Technically competent with a good understanding of Health & Safety regulations and best practices. · Excellent communication skills with the ability to build and maintain strong relationships internally across teams and externally with clients and end users. · Demonstrated ability to work collaboratively alongside client response, compliance, and scheduling teams, supporting escalation management and operational problem-solving. · Proficient in Microsoft Office suite and confident in working with data, reporting tools, and operational dashboards. · Full UK driving licence with a willingness to travel across the designated client base as required. THE PACKAGE · 25 Days annual leave plus bank holidays. · Competitive Salary on Offer · Buy and sell holiday to suit your schedule. · One paid volunteering day per year, empowering you to support causes that matter to you. · Company Car for regional site travel. · Access to our Employee assistant programme for wellbeing support. · Auto enrolment in the company pension scheme. · Full training by a supportive friendly team. · Annual events. EQUAL OPPORTUNITIES Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. INTERESTED This is a compelling opportunity to take ownership of supporting the ongoing development, optimisation, and system related projects in a growing business where your input drives real change and career progression is built into our journey. If you think you’re a match, apply now.

Responsibilities

The Service Manager will lead engineering service delivery across a designated client base, ensuring performance, compliance, and continuity by coordinating teams for PPM, reactive works, and small projects. Responsibilities also include overseeing engineering outputs, managing documentation alongside compliance teams, supporting quotation development, and preparing monthly performance reports.