About the job

Malones Toyota Drogheda is seeking an experienced and motivated Service Manager to lead our aftersales department. This is an excellent opportunity for a strong leader with a solid understanding of motor industry service operations and a passion for delivering exceptional customer service.

Key Responsibilities

• Lead and manage the service department, including technicians, service advisors and support staff.
• Plan and coordinate daily workshop activities to ensure efficient scheduling and timely completion of repairs and servicing.
• Maintain high standards of workmanship in line with manufacturer guidelines and industry best practice.
• Monitor workshop performance, productivity, turnaround times and customer satisfaction, implementing improvements where required.
• Provide technical guidance and resolve customer or workshop issues as they arise.
• Ensure compliance with all health, safety and environmental regulations.
• Build strong relationships with customers, colleagues and other departments to deliver an outstanding customer experience.
• Manage workshop inventory, parts availability and equipment to support efficient operations.
• Keep up to date with manufacturer requirements, industry developments and training.
• Prepare regular performance reports for senior management.

About You

• Previous experience as a main dealer Service Manager within the motor industry.
• Strong leadership skills with the ability to motivate, develop and support a high-performing team.
• Excellent organisational, planning and time management skills with the ability to prioritise in a fast-paced environment.
• Sound knowledge of aftersales operations and workshop processes.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Proficient in Microsoft Office.
• Full driving licence essential.
• Qualified mechanic desirable but not essential.

If you are a hands-on leader who thrives in a busy environment and is passionate about delivering exceptional service, we'd love to hear from you. Competitive, commensurate with experience

Benefits:

• Bike to work scheme
• Company car
• Company pension
• On-site parking

Application question(s):

• Main dealer service manager experience
• Work Location: In person
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