Service Manager at LionsBot International Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Field Service Management, Robotics Troubleshooting, Customer Relationship Management, Data Analysis, Process Improvement, Technical Support, Performance Evaluation, Coaching, Operational Efficiency

Industry

Automation Machinery Manufacturing

Description

Company Overview LionsBot is an international robotics scale-up on a mission to revolutionize cleaning and service robotics. We are looking for an exceptional Service Manager to support and drive efficiency across the organization Key Responsibilities Team Leadership: * Lead and manage a team of field technicians, fostering a positive and productive work environment. * Provide coaching and training to team members on technical skills, safety protocols, and customer service best practices. * Conduct regular performance evaluations and support career development for team members. Field Service Operations: * Oversee field service activities to ensure timely and effective servicing of robots and machinery. * Actively participate in servicing and troubleshooting machines as needed, demonstrating hands-on technical expertise. * Customer Relationship Management: * Build and maintain strong relationships with customers, ensuring their needs are understood and met. * Address customer inquiries and concerns promptly, providing solutions and ensuring high levels of satisfaction. Technical Expertise and Support: * Provide technical support to team members and customers, leveraging deep knowledge of robotic systems and machinery. * Stay updated on the latest industry trends and technologies to enhance service offerings. Data Management and Reporting: * Comfortable working with numbers, analyze service metrics to identify trends, areas for improvement, and opportunities for efficiency. * Prepare and present regular reports on service performance, customer feedback, and team productivity to management. * Process Improvement: * Identify opportunities to improve service processes and implement best practices to enhance operational efficiency. * Collaborate with other departments to ensure seamless service delivery and customer satisfaction. Requirements: * Bachelors degree in Engineering, Technical Management, or a related field; relevant certifications are a plus. * A minimum of 3-5 years of experience in field service management, preferably in robotics or automated systems. * roven leadership skills with the ability to motivate and develop a technical team. * Strong technical aptitude and problem-solving skills, with hands-on experience servicing machinery. * Excellent communication and interpersonal skills, with a focus on customer satisfaction. * Proficient in data analysis and comfortable using service management software. If you have a passion for driving meaningful operational improvements, excel at analytical problem-solving, and thrive in a dynamic scaleup atmosphere, we invite you to join LionsBot and help shape the future of robotics innovation.

Responsibilities

Lead and manage a team of field technicians to ensure the effective servicing and troubleshooting of robotic systems. Build strong customer relationships and analyze service metrics to drive operational efficiency and process improvements.