Service Manager at Lloyd Home Service

Montpelier, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

85000.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management, Plumbing, HVAC, Leadership, Customer Service, Problem Solving, Scheduling, Communication, Supervision, Operations Management, Performance Tracking, Technical Support, Fleet Management, Dispatch Coordination, KPI Reporting, Computer Skills, Background Check

Industry

Construction

Description

Tired of always feeling like a number? Ever wanted to work with a leadership team that has your back? Do you wish you were valued so much by what you already bring to the table that an owner would in turn invest in your future and provide you with a better opportunity? If you do, give Lloyd's a chance to show you why we are different, and quite simply, better than any other place to work. Let's face it, our industry is a grind. Sometimes the days are too short. Sometimes the days are too long. But at the end of every day we believe that if you are supported and valued you will always be ready to come back to work tomorrow. We are looking for a rock solid Service Manager to join our growing team. We offer competitive pay, generous time off, un-matched support, a family atmosphere, and more fun than you can have anywhere else. If you are awesome, and want to work for an awesome company, apply now! Perks & Benefits Retirement-3% company match PTO, Vacation & Sick Pay 0-2 years 1 week PTO/Vacation and 40hrs sick pay. 3-5 years 2 weeks PTO/Vacation 1 week sick pay 5+ years 3 weeks PTO/Vacation and 1 week sick pay Paid holidays after 3 months of employment including New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Your birthday off paid! Full company workers compensation insurance protection Company breakfast 2x a week Free drinks Spiffs/Bonus pay on top of hourly pay Company provided uniforms and shoe covers Weekly payroll Incentive and training trips Rewards & contests Company provided tech including ipad & iphone Company paid haircuts for technicians Paid training, classes, tuition and books with a 2 year payback agreement. Health insurance, company pays 90% Dental & Vision insurance Life insurance Accident insurance Company paid long & short term disability Free Golfing at Woodbury Golf Course under our membership. Job Description We are seeking a highly organized and experienced Service Manager to join our team. The service manager will lead our plumbing and HVAC service department. This role is responsible for overseeing daily operations, managing service technicians, ensuring top-quality workmanship, and maintaining high levels of customer satisfaction. The ideal candidate has a strong background in plumbing and heating systems, excellent leadership skills and a knack for problem solving. Responsibilities Manage and schedule daily service operations, ensuring timely and efficient job completion Supervise, mentor and support our team our plumbing and HVAC technicians Provide support if needed for technicians when they are in the field Serve as the primary point of contact for escalated customer concerns and resolve service issues. Manage our Fleet of trucks, schedule service appointments and ensure technicians are performing weekly truck inspections and filling out truck stock forms. Coordinate with dispatchers, sales and our warehouse departments to streamline operations Track and report key performance indicators (KPI’s) Qualifications 3-5 year of experience in a management role Plumbing or HVAC license is preferred Strong computer skills a must. Excellent communication, leadership and customer service skills Ability to manage multiple priorities in a fast paced environment Valid driver's license Ability to pass a background check Ability to pass a drug screening for all illegal substances in Vermont. 70,000.00 to 85,000.00 annually plus bonuses Work location: In person. Must reliably commute to Montpelier, VT 05602.

Responsibilities

The Service Manager will lead the plumbing and HVAC service department, overseeing daily operations and managing service technicians. This role ensures top-quality workmanship and maintains high levels of customer satisfaction.