Service Manager at Loom Solar Pvt. Ltd.

, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service operations, Team leadership, Inverter maintenance, Lithium battery troubleshooting, Electrical systems, Warranty management, Spare parts inventory, Customer relationship management, CRM software, ERP software, Technical training, Failure analysis, Data-driven decision making, Field service management, Complaint resolution, Reporting

Industry

Renewable Energy Semiconductor Manufacturing

Description

Service Operations • Manage end-to-end service support for inverter and battery products. • Ensure timely resolution of customer complaints and service tickets. • Monitor turnaround time (TAT) for repairs, replacements, and installations. • Maintain service quality standards across regions. Team Management • Lead and supervise service engineers, technicians, and support staff. • Assign daily service schedules and monitor productivity. • Conduct technical training for service teams and channel partners. Technical Support • Diagnose complex issues related to inverters, lithium batteries, and electrical systems. • Coordinate with R&D / production teams for recurring technical problems. • Improve troubleshooting SOPs and service manuals. Warranty & Spare Management • Handle warranty claims and product replacement approvals. • Ensure availability of spare parts and service inventory. • Track defective returns and failure analysis. Customer Satisfaction • Maintain high customer satisfaction scores. • Build strong relationships with distributors, dealers, and EPC partners.• Escalate critical complaints with proper closure. MIS & Reporting • Prepare monthly service reports, complaint trends, failure analysis, and team performance dashboards. • Use CRM / ERP tools for ticket management and service records. Requirements • Strong knowledge of solar inverter systems, batteries, UPS, lithium battery packs. • Understanding of electrical circuits and troubleshooting. • Team leadership and field service management. • Good communication and customer handling skills. • Experience in CRM / ERP software. • Data-driven approach to improve service efficiency. Qualifications : • B.Tech / Diploma in Electrical, Electronics, or related field. • Additional certifications in power electronics preferred. KPIs / Performance Metrics • Complaint closure TAT • Repeat complaint rate • Warranty claim control • Customer satisfaction score • Service revenue from AMC / paid service • Team productivity Benefits Freedom to “follow your passion” Opportunity to work with one of India’s fastest-growing Solar companies Regular training on creative tools & AI tools Growth opportunities in multiple function Performance-based incentives & salary growth Hands-on exposure with leadership team

Responsibilities

The Service Manager will lead service operations, including managing support for inverter and battery products and supervising service engineers. They are responsible for ensuring high customer satisfaction, managing warranty claims, and maintaining service quality standards across regions.