Service Manager at LS TRACTOR USA LLC

Rocky Mount, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Information, Training, Service School Presentations, Problem Resolution, Quality Assurance, Dealer Visits, Diagnosis, Repair Procedures, Communication, Presentation Skills, Travel, Diagnostic Equipment Operation, Computer Skills, Microsoft Office

Industry

Machinery Manufacturing

Description

Job description: Job Title: Field Service Manager Department: After Sales Support – Field Service Location: Southeast Region Pay Type: Salaried Position Hiring Range: DOQ 8- Hour Shift, Monday – Friday Position Summary The Service Manager provides assistance to our Dealers and their Service Departments to resolve service and quality problems with LS Tractor USA products. This position provides technical information and training to Dealer Service Department employees on new and existing products. The Service Manager will participate in delivering Service School presentations either in person or via recorded presentations. Service Managers are assigned a geographic territory and provide quality service to our customers in their territory, creating positive business relationships and building on the LS Tractor reputation. Position Duties and Responsibilities * Regularly visit Dealers locations to provide help in resolving service and quality problems. * Provide product information and training to Dealer Service Department personnel. * Represent LS Tractor USA during regular visits to Dealers in their assigned Service area. * Participate in Service School presentations either in person or via video recording. * Plan and execute weekly Dealer visit schedule. * Receive Dealer calls about service problems, diagnose possible problems and recommend diagnostic processes or repair procedure to resolve the problem. * Communicate weekly through written reports, email, text and telephone. Minimum Requirements: * High School Diploma or equivalent. Additional experience will be accepted in lieu of education. * 5 years of experience as a diesel heavy equipment, or tractor mechanic, previous experience as a tractor service technician or service manager is preferred, but not required. * Strong mechanical aptitude. * Previous experience as a tractor service technician or service manager is preferred, but not required. * Requires strong verbal and written communication skills. * The ability to read, comprehend and apply technical service material. * Strong presentation skills. * The ability to travel 3 to 4 days each week. * The ability to understand and operate electronic diagnostic equipment. * Basic computer skills and the ability to use Microsoft Office software LS Tractor offers a competitive compensation package that includes: * Competitive Base Pay and Bonus Pay * Health Insurance – coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor * After 90-days – Company paid * Short-term Disability * Long Term Disability * Basic Life Insurance * After 90-days Optional Coverage * Dental * Vision * Accident Insurance * Optional Life Insurance * Cancer Insurance * Paid Vacation and Personal Days * 9 Paid Holidays * 401k with Company match after 1 year Job Type: Full-time Benefits: * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Work Location: Remote

Responsibilities

The Service Manager assists Dealers in resolving service and quality issues related to LS Tractor USA products by providing technical information and training to their service department employees. This role involves regularly visiting assigned dealers within a geographic territory to provide support, diagnose problems, and maintain positive business relationships.