Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

ABOUT US

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts

• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

  Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
  It’s an exceptional time to be a part of M Group.
  Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
  For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

WHAT WILL YOU BE DOING?

You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews.
You will take ownership of the in-life service relationship with key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives.
Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and maintaining strong alignment with customer sales teams to support ongoing service excellence.

IN ADDITION, THIS ROLE OFFERS;

• Company car/Car allowance
• Private healthcare and Health Care Cash Plan
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!