Service Manager - (M2) - PDC at Applied Materials

Kaohsiung, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Coaching, Performance Appraisals, Account Planning, System Installation, Technical Support, Training, Mentorship, Escalation Procedures, Reporting, Corrective Actions, Team Efficiency, Supervisory Responsibilities, Tact and Diplomacy, Sales Support, Process Support

Industry

Semiconductor Manufacturing

Description

Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits. Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker. Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability. Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor. Executes escalation procedure. Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Measured by the financial result. Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification. Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers. Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families. Applies understanding of how the team relates to other closely related areas to improve efficiency of own team Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines Uses tact and diplomacy to exchange information and handle sensitive issues May be required to interact with outside customers, vendors or suppliers

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Responsibilities

The Service Manager develops and maintains customer relationships while managing and directing customer engineers in their district. They are responsible for performance appraisals, account planning, and ensuring effective communication within the team and with external stakeholders.