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Service Manager - (M3) - ETCH at Applied Materials

Tainan, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Coaching, Financial Forecasting, Cost Efficiency, Account Planning, Performance Appraisals, System Installation, Data Analysis, Policy Administration, Team Management, Technical Presentations, Objective Setting, Reporting, Process Support, Career Planning, Corrective Actions

Industry

Semiconductor Manufacturing

Description

1. Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits. Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Initiates reports necessary for the business. Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification. Manages accuracy, understanding and update of Customer Engineer hours tracking. Works on issues where analysis of situation or data requires review of relevant factors Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

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Responsibilities

The Service Manager is responsible for developing and maintaining customer relationships, managing customer engineers, and overseeing financial forecasts and cost efficiency in their district. They also handle system installations and ensure accurate tracking of Customer Engineer hours.