Service Manager – Maintenance Operations at Cook Properties

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

100000.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Development, Problem-Solving, Communication, Leadership, Organizational Skills, Preventive Maintenance, Safety Regulations, Work Order Software, Building Systems, Resident Satisfaction, Coaching, Feedback, Capital Improvement Projects, Service Quality, Operational Challenges, Collaboration

Industry

Real Estate

Description

Description Overview Join us and become part of the Cook Family. We are seeking a Service Manager to support our growing operations by leading our service team and ensuring our communities remain safe, well-maintained, and resident-ready. Cook Properties is New York State’s largest owner and operator of manufactured housing communities, with 100+ mobile home parks totaling 7,000 pads, along with 200,000+ square feet of commercial, retail, and office space, and 2,000 self-storage units. As a Service Manager, you will play a central role in overseeing maintenance operations across multiple communities. This position is ideal for a hands-on leader who excels in team development, problem-solving, and creating efficient, high-quality workflows. You’ll guide and support the service team, ensuring work is completed safely, accurately, and on schedule while upholding strong community standards. From coordinating daily operations and preventive maintenance to responding to escalated issues and supporting capital improvement projects, this role requires a proactive leader focused on quality, communication, and continuous improvement. You will collaborate closely with on-site staff and leadership, helping enhance resident satisfaction through reliable service and well-maintained properties. If you are a motivated, team-oriented professional who thrives in a fast-paced environment and is committed to building strong, high-performing teams, we’d love to have you on our team. What You'll Get to Do As a Service Manager, you will: Supervise and coordinate the service team to deliver high-quality service and efficient operations. Train and guide staff to ensure tasks are completed accurately, safely, and on schedule. Monitor daily operations, track team performance, and provide coaching and feedback to maintain efficiency and service quality. Oversee preventive maintenance programs, repairs, and service requests across communities. Ensure all properties meet safety standards and comply with regulations. Respond promptly and professionally to escalated maintenance or service issues. Support property upgrades and capital improvement projects as directed by leadership. Collaborate with on-site staff to maintain consistent service delivery and uphold community standards. Assist with resident-focused initiatives to improve satisfaction and retention. Maintain accurate records of service requests, work orders, and completed projects. Ensure that people development results in individuals and teams who can operate independently, consistently earning trust through excellence and reliability Develop, mentor, and inspire high-performing teams by fostering a culture of collaboration, accountability, and continuous growth, enabling individuals to reach their full potential while driving exceptional organizational results. Qualifications What We Seek: High school diploma or equivalent required, Bachelor’s degree in Facilities Management, Construction, Property Management, or related field preferred. 3+ years of experience supervising maintenance or service teams in residential or commercial properties. Knowledge of building systems, preventive maintenance, and safety regulations. Strong leadership, communication, and organizational skills. Ability to handle escalated resident concerns professionally and resolve operational challenges efficiently. Proficiency in work order software and basic computer applications. What We Offer Competitive Salary: $90,000 - $100,000 annually, based on experience. Comprehensive Benefits Package: Medical/Dental/Vision Insurance to support your health and well-being. 401(k) with company match to help secure your future. Paid Time Off for work-life balance. Company Vehicle Flexible Schedule to meet your personal needs. Life Insurance and Employee Assistance Program (EAP). A collaborative and supportive work environment with opportunities for growth and advancement. We value diverse perspectives and are committed to fostering an inclusive workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All are welcome – join us!

Responsibilities

Oversee maintenance operations across multiple communities, ensuring high-quality service and efficient operations. Train and guide the service team while responding to escalated maintenance issues and supporting capital improvement projects.