SERVICE MANAGER

Location: Ashbourne, Derbyshire
Company: MasterMover Ltd
About MasterMover: MasterMover Ltd is a leading provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower companies to enhance productivity and safety. Our cutting-edge products are used by recognised global brands to streamline and improve workplace efficiency. With our global headquarters based in the UK and operations in the USA, France and Germany, plus our extended network of dealers and territory managers, we have an exciting future ahead, so you might want to take a closer look.
Job Overview: There is an exciting opportunity for an experienced Service Manager to lead and develop our UK service team. You will need them to deliver after-sales support, maintenance, training and repair services efficiently while providing an excellent customer experience. This role requires a strong leader who wants autonomy and the opportunity for commercial growth.

KEY REQUIREMENTS:

• Proven experience in a service management or operations management role, preferably within the manufacturing, engineering, or material handling industry.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Technical background or strong understanding of machinery, mechanical or electrical systems.
• Excellent communication and customer service skills, with a commitment to delivering exceptional service.
• Ability to analyse data, monitor KPIs, and drive continuous improvement.
• Familiarity with service management software and CRM systems.
• Strong organisational skills and the ability to manage multiple priorities.
• Knowledge of health and safety regulations and best practices.
• A proactive and problem-solving approach with a focus on operational excellence.

• Lead and manage the UK field service operations team.
• Develop and implement service strategies to improve customer satisfaction, service efficiency, and profitability.
• Oversee the scheduling and delivery of maintenance, repair, and installation services.
• Monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) are met or exceeded.
• Manage service contracts, warranties, and customer support agreements.
• Collaborate with the sales, logistics, and production teams to ensure seamless customer service.
• Ensure compliance with health and safety regulations and quality standards.
• Provide training and development opportunities for the service team to enhance skills and knowledge.
• Act as a key point of contact for escalated service issues, resolving them promptly and effectively.
• Continuously seek ways to improve service operations, leveraging technology and process improvements.