Service Manager at MedHealth

Fortitude Valley, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Performance management, Operational delivery, Budget management, Financial forecasting, Stakeholder engagement, Compliance management, Coaching, Service delivery, Community engagement, Recruitment, Strategic planning, Risk identification, Continuous improvement, Client experience management

Industry

Hospitals and Health Care

Description

Company Description Have you ever thought, “I want the work I do to be meaningful”? At atWork Australia, that’s exactly what you’ll find because we believe work’s for everyone. We connect people and business so both can thrive. Since 2003, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment. We believe work has the power to transform lives and we’re passionate about helping people realise their potential. You must be a Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. Job Description We’re now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites. If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact. You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together, these guide the way we support clients, our communities and each other. In this multi‑site leadership role, you will: Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded Oversee service delivery, workflow and client experience across multiple locations Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation Manage financial performance including forecasting, budgeting and achieving ESA profitability targets Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework Build strong relationships with Services Australia, local employers and community partners Identify operational risks, compliance issues and opportunities for continuous improvement Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together Qualifications To thrive in this role, you will have: Experience managing teams or multiple sites Strong leadership capability with experience in coaching, performance management and operational delivery Commercial acumen and confidence managing budgets, forecasts and financial KPIs Strong stakeholder engagement skills, including working with Services Australia and community organisations Ability to work to KPIs and lead others to deliver high‑quality outcomes A genuine belief in our purpose: connecting people and business so both can thrive A current driver’s licence and reliable vehicle Employment Services Experience highly regarded Additional Information We believe in supporting you, so you can support others. You’ll enjoy: 12 weeks Paid Parental Leave Leadership development & national career pathways across MedHealth Quarterly recognition programs & social events Employee Assistance Program (EAP) & wellbeing initiatives Fitness Passport Salary packaging & ability to purchase additional leave All the tools and tech you need to thrive Quarterly performance incentives No Weekends or Nights Applicants are reviewed as they are received, and our recruitment process moves quickly. Apply early to avoid missing out! You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: Yes Job Status: Full Time

Responsibilities

The Service Manager will lead and develop teams of Job Coaches across multiple sites to achieve sustainable employment outcomes and meet KPI targets. They are responsible for overseeing service delivery, ensuring contractual compliance, and managing financial performance.