Service Manager at MedHealth

Caloundra, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Performance Management, Operational Delivery, Budget Management, Stakeholder Engagement, Compliance Management, Coaching, Financial Forecasting, Recruitment, KPI Management, Community Engagement, Service Delivery

Industry

Hospitals and Health Care

Description

Company Description Have you ever thought, “I want the work I do to be meaningful”? At atWork Australia, that’s exactly what you’ll find because we believe work’s for everyone. We connect people and business so both can thrive. Since 2003, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment. We believe work has the power to transform lives and we’re passionate about helping people realise their potential. Job Description We’re now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites on the Sunshine Coast, from Caloundra to Tewantin. If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact. You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together, these guide the way we support clients, our communities and each other. In this multi‑site leadership role, you will: Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded Oversee service delivery, workflow and client experience across multiple locations Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation Manage financial performance including forecasting, budgeting and achieving ESA profitability targets Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework Build strong relationships with Services Australia, local employers and community partners Identify operational risks, compliance issues and opportunities for continuous improvement Qualifications To thrive in this role, you will have: Experience managing teams or multiple sites Strong leadership capability with experience in coaching, performance management and operational delivery Commercial acumen and confidence managing budgets, forecasts and financial KPIs Strong stakeholder engagement skills, including working with Services Australia and community organisations Ability to work to KPIs and lead others to deliver high‑quality outcomes A genuine belief in our purpose: connecting people and business so both can thrive A current driver’s licence and reliable vehicle Employment Services Experience highly regarded Additional Information We believe in supporting you, so you can support others. Enjoy a range of benefits including: 12 Weeks Paid Parental Leave Leadership development & career pathways across MedHealth Quarterly social events & recognition programs Wellbeing initiatives & Employee Assistance Program (EAP) Fitness Passport Salary packaging & the ability to purchase additional leave All the tools and tech you need to thrive You are welcome here. Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: No State: QLD Job Status: Full Time

Responsibilities

Lead and develop Job Coaches across multiple sites to achieve sustainable employment outcomes and exceed KPI targets. Oversee service delivery, financial performance, and contractual compliance while building relationships with Services Australia and local employers.