Service Manager - Medical Information Exchange at MedHealth

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare, Stakeholder Engagement, Team Management, Operational Excellence, Communication, Commercial Acumen, IT Skills, Process Improvement

Industry

Hospitals and Health Care

Description

Company Description Looking for a new challenge, a great work environment, and the opportunity to positively lead and mentor a team whilst engaging with Healthcare Providers? Unified Healthcare Group (UHG) is seeking an experienced and engaging people leader with a strong background in healthcare, ideally within GP practices and/or hospital settings. This role is suited to someone who thrives in building and maintaining external stakeholder relationships, while also delivering results through effective team management and operational excellence. About UHG UHG’s purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and share medical information to achieve best in market outcomes. Enabled by medEbridge®, we provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents. Job Description What You Will Be Doing As Service Manager, you will lead a team of Case Officers focused on the quick and reliable retrieval of medical information for our customers and their clients. Key Responsibilities include, but are not limited to: providing for a positive and engaging experience for your team through collaboration, learning and development opportunities, career progression, reward and recognition. monitor reporting, and manage day to day operational performance, ensuring compliance with systems and processes designed to meet and exceed customer expectations. managing and nurturing relationships with external stakeholders, particularly GP practices, Health practitioners and hospitals, ensuring strong partnerships and continuous improvement. meet with key customers to manage feedback, escalations, and service improvements. a strong commitment to continuous innovation in how we deliver our goals and partner with our customers. build sustainable relationships with key internal and external stakeholder’s including customer, advisor, and medical provider groups. A full position description is available upon request from HR on [email protected] Qualifications What You Should Have Proven experience working within a GP practice, medical clinic, or hospital setting. Strong stakeholder engagement and relationship management skills, particularly with healthcare providers. Demonstrated success in leading and managing people in a results-driven environment. Strong skills in systems and process improvement, negotiation and influencing. Highly developed written and verbal communication skills. Strong commercial acumen. Solid IT skills, with the ability to quickly learn new systems (advanced Excel skills an advantage). Additional Information Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to www.medhealth.com.au for further details. Join a group which offers: Employee discounts for health insurance, gyms, pools and travel club Novated leasing and specified salary sacrificing Paid parental leave (criteria applies) Purchased leave Hybrid working arrangements Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. ** We will not be able to support international applicants for this role #UHG You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.

Responsibilities

As Service Manager, you will lead a team of Case Officers focused on the quick and reliable retrieval of medical information for our customers and their clients. You will also manage day-to-day operational performance and ensure compliance with systems and processes designed to meet customer expectations.