JOB SUMMARY

We are seeking a highly motivated and experienced Service Manager to oversee our automotive service department. The ideal candidate will possess a strong background in auto service management, with a focus on delivering exceptional customer service and ensuring the efficient operation of the service team. This role requires a blend of mechanical knowledge and sales acumen to effectively manage service operations while promoting upselling opportunities.

REQUIREMENTS

• Proven experience in dealership settings or auto service management is preferred.
• Strong background in automotive repair, including experience with transmissions, diesel engine repair, air brakes, suspension systems, shocks & struts, auto body repair, and tire services.
• Excellent customer service skills with the ability to communicate effectively with clients regarding their vehicle needs.
• Proficient in auto estimating and sales techniques to enhance revenue through upselling opportunities.
• Mechanical knowledge with hands-on experience as a mechanic or service technician is highly desirable.
• Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.
• Familiarity with cash handling procedures and financial management within an automotive context is essential. Join our team as a Service Manager where your expertise will contribute significantly to our commitment to quality automotive care and customer satisfaction!
  Job Type: Full-time
  Pay: $65,000.00-$85,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Work Location: In perso

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Supervise and train service technicians, providing guidance on automotive diagnostics, repairs, and maintenance procedures.
• Oversee vehicle maintenance services including oil changes, brake repairs, alignments, and tire services.
• Utilize mechanical knowledge to assist in diagnosing complex automotive issues and provide solutions.
• Implement effective service writing practices to ensure accurate documentation of services performed and customer interactions.
• Engage with customers to understand their needs, provide estimates for services, and promote upselling of additional repairs or maintenance.
• Maintain inventory levels for parts and supplies necessary for automotive repairs and services.
• Ensure compliance with safety standards and company policies within the service department.
• Handle cash transactions accurately and manage financial records related to service operations.