Job Description
Plumbing Service Manager

JOB SUMMARY

The Plumbing Service Manager oversees the daily operations of Milam Plumbing’s Service Division. This role is responsible for managing staff, scheduling service calls, ensuring excellent customer experiences, and maintaining efficient workflows. The Service Manager will hire, train, and support technicians and administrative staff while fostering a positive, safety-focused workplace culture.

REQUIRED SKILLS AND ABILITIES

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of plumbing systems, service operations, and customer service principles.
• Ability to prioritize, multitask, and solve problems in a fast-paced environment.
• Proficiency with scheduling software, CRM systems, and Microsoft Office Suite.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; technical training or college degree preferred.
• Minimum of 5 years’ experience in plumbing service, with at least 2 years in a supervisory or management role.
• Valid plumbing license (preferred but not required depending on state regulations).
• Previous experience in a customer-facing service management role strongly preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting of up to 25 lbs.
• Ability to visit job sites as needed, which may include standing, bending, and working in varied environments.
  Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Ability to Commute:

• Leland, NC 28451 (Required)

Ability to Relocate:

• Leland, NC 28451: Relocate before starting work (Required)

Work Location: In perso

SUPERVISORY RESPONSIBILITIES

• Hire, train, and develop administrative staff who support the Service Division.
• Recruit, hire, and oversee plumbing technicians providing services to customers.
• Manage daily schedules, dispatching, and workflow of division staff.
• Conduct performance evaluations in a timely, constructive manner.
• Provide coaching, guidance, and disciplinary action in accordance with company policies.

KEY DUTIES AND RESPONSIBILITIES

• Ensure timely and professional communication with customers regarding service requests, estimates, and follow-ups.
• Oversee scheduling and dispatch to maximize efficiency and minimize downtime.
• Focus on identifying opportunities for growth of the service division and implement strategies for expansion.
• Develop and implement processes to improve customer satisfaction and operational efficiency.
• Handle escalated customer concerns and resolve issues promptly.
• Collaborate with leadership on budgets, forecasting, and resource allocation.
• Maintain accurate records of service activities, staff performance, and division metrics.