Service Manager at MML Hospitality

Menlo Park, California, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

80000.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Front-of-House Operations, Guest Experience, Team Leadership, Coaching, Inspiring Teams, Floor Management, Guest Relations, Staffing, Service Standards Adherence, Communication, Problem-Solving, Decisiveness, Fast-Paced Environment Management, Upscale Dining Experience

Industry

Hospitality

Description

Description About Us Clark’s Oyster Bar, part of MML Hospitality, is now open in Menlo Park, California. Known for exceptional oysters, martinis, lobster rolls, champagne, and signature dishes, Clark’s brings a refined yet welcoming dining experience inspired by classic East Coast oyster bars with a subtle nod to the 1950s. Our Menlo Park location features approximately 100 seats, including a private dining room, and is designed with warm oak, terracotta, and leather accents. We aim to be a true neighborhood staple—where outstanding food, drinks, and genuine hospitality come together. As we continue to build our opening leadership team, we are seeking an experienced Service Manager to help lead front-of-house operations and deliver an exceptional guest experience every day. The Service Manager plays a key leadership role in overseeing front-of-house service operations, ensuring seamless guest experiences, strong team performance, and adherence to Clark’s service standards. This position works closely with the General Manager and culinary leadership to uphold the culture, hospitality, and operational excellence of the restaurant. What Clark’s Oyster Bar Offers Salary Range: $70,000–$80,000 Bonus potential Paid Time Off MML property discounts (Hotel, Restaurant, Retail) Beverage education reimbursement Advancement and promotion opportunities Community service opportunities Relocation assistance Medical, dental, vision, disability, life, and pet insurance Retirement benefits Parental leave What You’ll Bring Passion for Hospitality: A genuine love for service and creating memorable guest experiences Service Leadership: Proven ability to lead, coach, and inspire front-of-house teams Operational Excellence: Oversee daily service operations including floor management, guest relations, staffing, and service standards Communication Skills: Strong verbal and written communication with guests, team members, and senior leadership Problem-Solving: Ability to remain calm, decisive, and guest-focused in a fast-paced environment Experience: Minimum of two years of progressive management experience in the California restaurant industry; boutique or upscale dining experience preferred Language Skills: English required; Spanish fluency preferred Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred Schedule & Availability Full-time Flexibility to work all shifts, including evenings, weekends, and holidays Physical Requirements Ability to stand, walk, and move throughout service for extended periods Use hands and arms to reach, handle, or feel objects Occasional lifting of up to 25 pounds Ability to see clearly at close and far distances and adjust focus Moderate noise level Additional Information Employment is contingent upon successful completion of a comprehensive background check, including verification of employment history, education, and other relevant records. MML Hospitality is an equal-opportunity employer and is committed to creating an inclusive and respectful workplace.

Responsibilities

The Service Manager will oversee daily front-of-house service operations, ensuring seamless guest experiences and strong team performance in alignment with Clark’s service standards. This role involves close collaboration with the General Manager and culinary leadership to uphold the restaurant's culture and operational excellence.