Service Manager at Mobility Works

Laurel, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

80000.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Schedule Review, Production Scheduling, Service Scheduling, Maintenance Task Coordination, File Review, Parts Management, Warranty Documentation, Customer Interaction Management, Labor Time Posting, OSHA Compliance, Audit Participation, Meeting Facilitation, Automotive Repair Management, Electrical Wiring Proficiency, Automotive Wiring Proficiency, Customer Service

Industry

Automotive

Description

MobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this important mission! MobilityWorks is currently in search of a Service Manager. We prioritize a healthy work-life balance with regular business hours, allowing you to spend more quality time with your family or engage in your favorite activities. At MobilityWorks, we firmly believe that each team member is a valuable asset, and we highly appreciate the skills, dedication, and contributions of every member of our team. We are deeply committed to our mission and are unwavering in our dedication to uphold our core values. Here's what you will be responsible for achieving: Daily review of the schedule in SalesForce. Scheduling all production, service, and maintenance tasks. Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos. Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns. Documenting serial numbers in the files and completing any necessary warranty cards during the production process. Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler. Monitoring stock units and daily posting of labor times in DSI for ongoing jobs. Ensuring compliance with OSHA requirements and participating in audits. Scheduling and conducting monthly service meetings involving all technicians and the general manager. What you should bring to the table: A high school diploma or GED. 2-3 years of experience in automotive repair management. Proficiency in electrical and/or automotive wiring. Exceptional customer service skills and prior experience in this area. What We provide you: A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends. Competitive compensation packages. Medical, dental, and vision insurance plans. Flexible spending accounts. 8 paid holidays, personal time off, and social responsibility time. Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance. 401(k) retirement plan. An immensely fulfilling experience in a collaborative team environment. We strongly encourage military veterans to apply, and we celebrate diversity! Join an organization that invests in YOU and shares your commitment to making a positive impact.

Responsibilities

The Service Manager will be responsible for daily schedule review, coordinating all production, service, and maintenance tasks, and ensuring proper documentation of job details including serial numbers and warranty cards. This role also involves managing customer interactions, monitoring stock units, posting labor times, and ensuring compliance with OSHA requirements.