Service Manager at Monroe Tractor Buffalo

Henrietta, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

85000.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Experience, Strong Work Ethic, Communication Skills, Customer Service, Microsoft Office, Problem Solving, Team Management, Technical Knowledge

Industry

Construction;Agriculture;Mining Machinery Manufacturing

Description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business! The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits. Salary: $60,000 - $85,000 plus generous annual incentive bonus Benefits Medical, Dental & Vision Insurance 401K Plan + Match Competitive Paid Time Off Policy Short/Long Term Disability Family-owned and operated Annual Reviews Generous Annual Incentive Bonus opportunity Qualifications 3 years or more of leadership experience within the equipment or auto service industry is required. Strong work ethic. Superior communication skills. A strong sense of urgency is required. Customer service experience is required. Confidence in working with Microsoft Office applications and learning new software programs. Responsibilities Demonstrate company core values in all interactions with customers, vendors, and associates. Hire, train, develop, and motivate service department staff. Ensure all necessary shop equipment is in proper repair and safe working condition. Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process. Finalize customer work orders and prepare invoices. All aspects of managing our service business and shop activities. Prepares customer quotes, closes work orders, and communicates directly with customers. Consistent interaction with our technicians and will be the direct contact on all service activities. Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Pay is commensurate with the applicant's experience, as it relates to the position. Pay Range $60,000—$85,000 USD

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Responsibilities

The Service Manager will direct the service operations of the Service Department, overseeing technicians to ensure efficiency and profitability. Responsibilities include hiring, training, and maintaining customer relationships while managing service business activities.