Service Manager at North Central Utility of Wisconsin LLC

Saint Augusta, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Interpersonal Skills, Verbal Communication, Written Communication, Presentation Skills, Attention To Detail, Planning, Organizational Skills, Time Management, Adaptability, Customer Negotiation, Marketing, Recruiting, Computer Skills, Microsoft Office Proficiency, Safety Promotion

Industry

Truck Transportation

Description

North Central Utility (NCU) is looking for a self-motivated and results-driven Service Manager to represent NCU in the semi-trailer service industry. North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We offer reefer, dry van and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. Our parts department has an extensive inventory in Heavy-Duty Truck/Tractor and Trailer parts. Our broad product line and geographic coverage ensures we are a “One Stop Shop” for truck and semi-trailer parts. Our service department offers everything from routine maintenance, certified DOT inspections to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. No job is too big or too small for our skilled service technicians. This position is a safety-sensitive position, requiring pre-employment and post-accident drug testing. What we bring to the table: • Competitive salary + bonus potential • Regular schedules - no nights or weekends • Medical, dental & vision benefits • 401k & profit sharing • Training, support, and ongoing career development with opportunities for growth • Great people to work with What you bring to the table: • Ability to work independently and with a team • High degree of integrity and a strong work ethic • Strong interpersonal skills • Excellent verbal, written, and presentation skills • Strong attention to detail • Excellent planning, organizational, and time management skills • Positive attitude • Flexibility and ability to adapt to change with a professional demeanor • High energy Job Duties and Responsibilities: • Oversee service department operation • Manage service technicians • Manage all shop repair orders • Increase NCU profit margins • Ensure department sales goals are met • Report data on sales volume, profits, and sales revenue • Oversee department expenses • Effectively manage executing on projects at the store level • Accurate and timely completion of paperwork • Maintain department files • Manage department/staff training using industry best practices • Manage team performance reviews and staff development • Act as a liaison between parts, sales & service • Effective marketing • Attend industry workshops as needed • Educate the customer on NCU services • Assist wherever needed in department • Develop and leverage relationships with key decision makers • Accurate and timely completion of sales reports • Assist managing building maintenance • Work with other department managers • Identify customer needs and opportunities • Estimating and quoting • Motivate & lead through team excellence and work ethic • Strong customer negotiation skills • Understand the market and competition • Recruit as needed • Promote and build relationships with customers • Promote a safety-first workplace • Warranty administration • Assist Operations Manager as needed Qualifications: • High School Diploma or GED equivalent • Previous experience preferred • Strong computer skills & Microsoft Office (Word, Excel, Outlook) proficiency • Leadership skills • Customer service experience preferred • Proficient with technology • Ability to meet the physical demands of the position, including, but not limited to, the ability to sit, stand, walk, bend, twist, reach overhead, stoop, and squat repetitively for long periods of time Driving Requirements: • Driving is a duty of this job • Driver's License (Required) Benefits: • 401(k) • 401(k) matching & profit sharing • FSA • Health insurance • Dental insurance • Vision insurance • Paid time off • Paid holidays • Training and professional development opportunities Job Type: Full-time Schedule: • Day shift • Monday - Friday • No weekends Education: High school Diploma or equivalent (Required) Experience: • Previous experience in related field preferred • Experience managing people preferred Supervisory Responsibilities: Yes Pay: Based on experience

Responsibilities

The Service Manager will oversee the entire service department operation, including managing technicians, handling repair orders, ensuring sales goals are met, and increasing profit margins for NCU. Key duties also involve managing department expenses, staff training, performance reviews, and acting as a liaison between parts, sales, and service departments.