Northern Ford is looking for an Service Manager!
This position reports to upper management and is responsible for working attentively in overseeing and managing the service process and experience in its entirety. The Service Manager is devoted to ensuring safety and customer satisfaction as well as overall department success. A key objective of the Service Manager is to create brand loyalty. The Service Manager is focused on upholding and promoting our dealership’s value and brand standards to create an unparalleled customer experience in the service department. As a team player, the Service Manager strives to develop collaborative relationships throughout the dealership.

QUALIFICATIONS

• Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
• Possess a strong aptitude of technical/mechanical repairs.
• Be a champion for delivering excellent service 100% of the time

• Oversee all aspects of dealership service department, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations
• Manage and Maintain Parts Inventory
• Manage Shop workflow
• Co-ordinate warranty claims with warranty administrator
• Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
• Assist in problem solving, and diagnosing vehicle problems.
• Oversee hiring, training, supervising, and coaching of service department employees.