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Service Manager NSO at Canon
Cernusco sul Naviglio, Lombardy, Italy -
Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service management, Hardware field support, Technical service operations, Operational excellence, Resource allocation, Budget management, Compliance, Team leadership, Customer focus, Planning and organizing, Business acumen, Negotiation, Change leadership, Operational decision-making, Communication, Customer-centric leadership

Industry

Retail Office Equipment

Description
We are looking for a Senior Service Manager who leads and oversees the end to end hardware field support and technical service operations across a broad geographic area. He/she ensures operational excellence by driving service performance, resource allocation, budget, compliance and adherence to work plans and service-level requirements. Provides direction to Field Service, Client Service and Technical Support teams - both direct and third parts - to deliver a consistent, high quality customer experience and support business objectives. 
Responsibilities
The Service Manager leads and oversees end-to-end hardware field support and technical service operations across a broad geographic area. They ensure operational excellence by managing service performance, resource allocation, budgets, and compliance while directing internal and third-party teams.