Service Manager at NXP Semiconductors

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Service Level Agreements (SLAs), Stakeholder Management, Incident Management, Problem Management, Change Management, IT Service Management (ITSM), ITIL, Application Lifecycle Management, Negotiation, Communication, Analytical Mindset, Problem-Solving, Monitoring, Reporting

Industry

Semiconductor Manufacturing

Description

Ready to bring NXP’s IT services to a higher level? NXP’s Business Applications IT team provides application services to a very diverse customer base. Our team supports shared service organizations such as supply chain, human resources and quality, to name a few. As many of the services have been outsourced, we are very dependent on external service providers to keep our applications up and running and continuously improve the application landscape. The dependency on service providers makes the role of a service manager on NXP side indispensable. Someone needs to liaise with them and monitor their performance. This is where you come in as IT Service Manager. Service Manager Role Overview As Service Manager for the Business Applications IT team, you are responsible for overseeing and managing the application managed services and application development services provided by external vendors. These vendors support the entire application scope of the BAIT team covering more than 100 applications and several functional business areas. The Service Manager acts as the primary liaison between the organization and the vendor, ensuring service delivery meets agreed standards, timelines, and business objectives. Key Responsibilities As Service Manager, you: • Serve as the main point of contact for services and service level related topics. • Monitor and manage vendor performance against Service Level Agreements (SLAs). • Coordinate with internal stakeholders to ensure business requirements are met. • Oversee incident, problem, and change management processes for supported applications. • Ensure compliance with organizational policies and security standards. • Facilitate regular service review meetings with vendors and internal teams. • Drive continuous improvement initiatives in service delivery and application performance. Your profile To be successful in this role you have • A bachelor’s degree in information technology, Business Administration, or related field. • Strong understanding of application lifecycle management and IT service management frameworks (e.g., ITIL). • Excellent vendor management and negotiation skills. • Proven ability to manage multiple priorities and projects simultaneously. • Strong communication and stakeholder management skills. • Analytical mindset with problem-solving capabilities. • Experience with ITSM tooling for monitoring and reporting. Furthermore, you are • Excellent in communication • Flexible and team player • Fluent in English language (verbal and written) What We Offer • A challenging and impactful role in a global high-tech enterprise • Competitive compensation and benefits package • Access to professional development and certification opportunities • A collaborative, innovative, and supportive work environment More information about NXP in India... #LI-7013 NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer, and more sustainable world through innovation. As the world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. For more information, visit www.nxp.com Bright Minds. Bright Futures. We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills. Commitment At NXP. We recognize NXP is a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future. We remain steadfast in our commitment to sustainability and making measurable year-on-year progress. Also, we aim to create an inclusive work environment and we will not tolerate racism, discrimination or harassment of any kind. We have programs in place focused on diversity, inclusion and equality. Thank you for considering a career at NXP. To help you prepare for the different steps in our hiring process, see the following useful advice and tips. Are you already an NXP employee? Do not apply here. Instead, you must apply via our internal career page. Thank you for your interest in supporting our recruitment efforts. Please note that NXP operates under a strict Preferred Supplier List (PSL) for all recruitment activities. Any candidate profiles or resume submitted without a prior written agreement or explicit request from our Talent Acquisition team will be considered unsolicited. Such submissions will be deemed free of any obligations, and no fees will be paid by NXP or any of its affiliates, subsidiaries, or divisions - regardless of whether the candidate is hired, either coincidentally or otherwise. Thank you for your understanding.

Responsibilities

The Service Manager is responsible for overseeing and managing application managed services and development services provided by external vendors supporting over 100 applications. Key duties include acting as the primary liaison, monitoring vendor performance against SLAs, and overseeing core IT processes like incident, problem, and change management.