SERVICE MANAGER at Optimal Care

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Customer Experience, Operational Excellence, Team Development, Problem-Solving, Performance Management, Quality Service, Technology Skills, Data Management

Industry

Description

Description Service Manager – Grand Rapids (Plainfield Ave) Location: Grand Rapids, MI – Plainfield Ave Job Type: Full-Time Compensation: Competitive salary plus performance-based incentives About Us At Righter’s Auto Repair, we believe in doing things with purpose and integrity. Our team is guided by our core values: Be Intentional, Be Teachable, Be Resourceful, and Be Committed to Craft. We’re currently growing a high-volume location in Grand Rapids (Plainfield Ave) and we’re looking for a Service Manager who can lead by example, communicate at an exceptional level, and inspire the team to deliver outstanding customer experiences. If you thrive in a fast-paced environment, are passionate about quality workmanship, and love building strong teams, we want to talk to you. What You’ll Do As the Service Manager, you will be the driving force behind daily operations, ensuring both customer and team success. Your key responsibilities will include: Leadership & Communication: Lead the service team with clarity and empathy, creating an environment where everyone is aligned and motivated. Customer Experience: Deliver a superior experience at every touchpoint — from the moment customers walk in, to the moment they drive away. Operational Excellence: Manage scheduling, workflow, and service processes to ensure efficiency and quality in a high-volume shop. Team Development: Coach and mentor staff to uphold our core values and build a culture of continuous learning and improvement. Problem-Solving: Act quickly and resourcefully to overcome challenges and keep the shop running smoothly. Performance Management: Monitor KPIs, drive growth, and ensure accountability across the team. What We’re Looking For The ideal candidate will be: A strong communicator who can connect with team members, customers, and partners at a high level. Intentional in decision-making and committed to high standards. Teachable — open to feedback and committed to ongoing growth. Resourceful — able to find solutions and keep things moving even under pressure. Committed to Craft — passionate about delivering quality service and raising the bar. Experienced in a leadership or management role within the automotive service industry (preferred but not required). Skilled at using technology and data to manage operations and improve performance. Why Join Us At Righter’s Auto Repair, we invest in our people because we know they drive our success. We offer: Competitive salary plus performance-based incentives Opportunities for career advancement and ongoing training A positive, team-oriented work culture A chance to lead a new, high-volume location and make a significant impact Benefits package (details provided during interview process)

Responsibilities

As the Service Manager, you will lead the service team, ensuring customer and team success through effective communication and operational management. You will also coach and mentor staff while monitoring performance metrics to drive growth.