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Service Manager at P.E.A.C.H. Teams

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Operational Analysis, Customer Service, Scheduling Optimization, Workflow Management, Strategic Thinking, Interpersonal Communication, Time Management, Project Tracking, Regulatory Compliance, Safety Standards, Service Management Software

Industry

Consumer Services

Description

Supreme Service Today is seeking a highly qualified Service Manager to lead and oversee our service department operations. The Service Manager will be responsible for managing daily activities, ensuring customer satisfaction, maintaining service quality, and fostering team development. This leadership role requires an individual with exceptional organizational skills, strategic thinking, and a commitment to excellence in service delivery. Key Responsibilities include managing service workflows, coordinating with field technicians, optimizing scheduling, addressing customer inquiries and concerns, and implementing policies that promote efficiency and professionalism. Proven experience in a managerial role within the HVAC, Plumbing or related service industry. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to analyze operational data to drive improvements. Exceptional organizational and time management skills. Customer-focused mindset with a commitment to quality service. Familiarity with service management software is preferred. Proficiency in relevant software and tools for project tracking and reporting. Capacity to analyze operational performance and deliver improvements. Comprehensive understanding of safety standards and regulatory compliance. Valid driver’s license and ability to travel as needed. Why join our team? Medical Insurance provided Life and Disability Insurance provided Dental Insurance options available Vision Insurance options available SPIFFS and Bonuses Plenty of advancement opportunities Training opportunities for other trades New service vehicles and top grade stock Phones and tablets provided

Responsibilities

The Service Manager leads the service department by managing daily activities, workflows, and field technician coordination. They are responsible for ensuring high service quality, optimizing scheduling, and addressing customer concerns to maintain satisfaction.