ABOUT PACE:

Pace Transportation Services is a division of Hinton Transportation Investments, Inc. (HTI) and is a full line Semi Trailer Dealer that focuses on Sales, Service, Parts, and Leasing for the heavy-duty vehicle aftermarket. Pace is actively seeking hard-working and growth-oriented individuals that are excited to advance their careers. HTI is a family-owned business with values centered around humility, consistency, and passion. With continuous growth and expansion nationwide, the company is eager to add new, talented individuals to the team!

SKILLS AND QUALIFICATIONS:

• Education: High school diploma or equivalent; relevant technical certifications or associate degree in automotive or mechanical engineering preferred.
• Experience: Minimum of 5 years of experience in trailer repair or a related field, with at least 5 years in a supervisory or managerial role.
• Strong leadership and team management abilities.
• Excellent customer service and communication skills.
• Proficiency in diagnostic tools and repair techniques for trailers.
• Solid understanding of safety standards and industry regulations.
• Strong organizational and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

PHYSICAL REQUIREMENTS (OFFICE ENVIRONMENT):

• Must be able to lift/carry 5 lbs frequently.
• Must be able to lift/carry 25 lbs occasionally.
• Must be able to lift/carry 50 lbs infrequently.
• Prolonged periods of sitting at a desk and working on a computer.

• Supervise, mentor, and evaluate service technicians and support staff.
• Schedule and assign tasks to ensure efficient workflow and timely completion of repairs.
• Conduct regular training and development sessions to enhance team skills and knowledge.
• Serve as the primary point of contact for customers regarding service inquiries, repair status, and concerns.
• Address and resolve customer complaints and issues promptly and professionally.
• Develop and maintain strong customer relationships to foster repeat business and referrals.
• Oversee daily operations of the Trailer and Diesel repair divisions, including workflow management, parts inventory, and equipment maintenance.
• Ensure adherence to safety standards, company policies, and industry regulations.
• Monitor and control service department budgets, including labor costs and inventory expenses.
• Implement and maintain quality control processes to ensure repairs meet company standards and customer expectations.
• Conduct regular inspections of completed work to verify quality and accuracy.
• Develop and enforce best practices for repair procedures and service delivery.
• Prepare and manage service reports, including work orders, service logs, and performance metrics.
• Analyze service data to identify trends, areas for improvement, and opportunities for efficiency.
• Coordinate with other departments, such as sales and parts, to support overall business operations.
• Stay current with industry trends, technological advancements, and best practices in trailer repair and maintenance.
• Provide technical support and guidance to technicians as needed.
• Troubleshoot and resolve complex repair issues and ensure proper diagnostic procedures are followed.