JOB TITLE: SERVICE MANAGER – POWERSPORTS INDUSTRY

Location: Acheson Business Park/West Edmonton
Job Type: Full-Time
Compensation: $80,000 - $90,000
Reports To: General Manager / Dealer Principal

ABOUT US:

Cycle Works West is a leading dealership in the powersports industry, offering a wide range of premium motorcycles, ATVs, UTVs, and snowmobiles. Our commitment to performance, adventure, and customer satisfaction sets us apart. We are seeking a driven and experienced Service Manager to lead our service department and help us deliver exceptional service experience to our customers.

POSITION SUMMARY:

The Service Manager is responsible for overseeing the day-to-day operations of the service department. This includes managing service personnel, scheduling work, ensuring quality repairs, maintaining customer satisfaction, and driving department profitability. The ideal candidate is a hands-on leader with a passion for powersports and a strong understanding of service operations, team management, and customer care.

QUALIFICATIONS:

• 3+ years of experience in a service management role; powersports, motorcycle, or automotive experience strongly preferred.
• Strong mechanical knowledge of motorcycles, ATVs, UTVs, and/or Snowmobiles
• Proven leadership and team management skills.
• Excellent customer service and communication skills.
• Proficient with service management systems (e.g., Lightspeed, CDK, DX1) and Microsoft Office Suite.
• ASE or OEM certifications are a plus.
• High school diploma or GED required; technical or trade school preferred.

• Lead, train, and motivate service technicians and advisors to meet performance goals.
• Manage all aspects of service workflow, from customer intake and diagnostics to repair and final delivery.
• Maintain high levels of customer satisfaction through efficient, timely, and high-quality service.
• Monitor and manage service department performance, including productivity, efficiency, and profitability.
• Ensure compliance with manufacturer warranty policies, safety standards, and company procedures.
• Handle escalated customer concerns and resolve service-related issues with professionalism.
• Coordinate with parts and sales departments to ensure smooth interdepartmental operations.
• Maintain service records, schedules, technician logs, and repair orders.
• Implement and uphold best practices for service operations, including digital tools and software.
• Assist with hiring and onboarding new service department staff.