Service Manager-Premier Collection at Avondale Group

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive Service Management, Team Leadership, Client Experience Management, Staff Training, Sales Objectives, Production Management, Warranty Compliance, Payroll Administration, Performance Evaluation, Operational Planning, Automotive Repair, Technical Staffing, Client Advocacy, Financial Management

Industry

Retail

Description

Overview For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Premier Service a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand. EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY! Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024) Dental Vision FREE Company Paid Life Insurance FREE Employee Assistance Program Support for all employees 401K Retirement Plan Paid Holidays/Vacation/Paid Time Off Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg. Who is Avondale Group? A career at Avondale Responsibilities The purpose of the Avondale Premier Service Manager is to ensure an elevated client experience while creating client advocates. The Service Manager directs and coordinates activities concerned with service and repair of client vehicles, acquisition of automotive equipment and operation and maintenance of automotive repair facilities through subordinate supervisors to maximizeprofitability, increase client satisfaction, and maintain factory-dealership relationship. Completes a daily 'one-on-one' with each ASM to stay abreast of potential service issues and status of clientsCoordinates automotive repair and maintenance services to obtain maximum utilization of technicians, automotive equipment and parts resources to prevent operational delays in other departmentsTrains service members in the skills necessary in performance of their dutiesWorks with Service Director to set sales, production and gross objectivesDetermines and staff technical teams relative to production requirements, ensuring expertise of members to be adequateMaintains the Service Department within the financial parameters set by managementAssures the proper repair order flow for maximum productivityMonitors and controls all warranty activity and assures compliance with warranty policies and proceduresMaintains strict adherence to dealership policy on client vehicle care and operationAdministrates payroll for the service members in cooperation with payroll, securing approval from the Service Director and the General Manager of the dealershipConducts performance evaluationsParticipates in operational planning Qualifications EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)Operator's Driver's License (must be insurable) PHYSICAL DEMANDS The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds

Responsibilities

The Service Manager directs and coordinates automotive repair activities to maximize profitability and ensure an elevated client experience. They are responsible for managing technical teams, overseeing repair order flow, and maintaining compliance with factory-dealership policies.