Service Manager at Preston Ford

Keller, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive Service Management, Leadership, Communication, Organizational Skills, Customer Service, Workflow Management, Team Performance, Financial Management, KPI Management, Recruitment, Training, Motivation, Multitasking, Safety Regulations, Compliance, CDK Drive

Industry

Motor Vehicle Manufacturing

Description

Description Service Manager – Preston Ford of Keller Location: Keller, VA Job Type: Full-Time Preston Ford of Keller is seeking an experienced, motivated Service Manager to lead our growing service department. This is an exciting opportunity to join a respected dealership with a strong customer base, a supportive leadership team, and a culture built on integrity, teamwork, and high performance. Key Responsibilities Lead, coach, and develop service advisors, technicians, and support staff Manage daily service department operations to ensure efficiency and productivity Maintain exceptional customer satisfaction and handle escalated concerns Monitor department performance, profitability, and KPIs Ensure compliance with dealership, manufacturer, and safety standards Create a positive, customer-focused environment that drives repeat business Qualifications Automotive service management experience required Proven leader with a strong track record of “moving the needle” and excelling in key metrics such as HPR and ELR Strong communication, leadership, and organizational skills Proven ability to manage workflow, schedules, and team performance Knowledge of Ford service processes is a plus Ability to thrive in a fast-paced, customer-centric environment What We Offer Competitive salary + performance bonuses Health, dental, and vision benefits 401(k) options Paid time off Training and growth opportunities A modern service facility and a supportive team atmosphere Requirements Requirements Minimum 3–5 years of automotive service management experience Proven leadership history with documented success “moving the needle” in key departmental metrics Demonstrated ability to improve and maintain strong HPR (Hours Per Repair Order) and ELR (Effective Labor Rate) Strong understanding of service department financials, forecasting, and KPI management Ability to recruit, train, motivate, and retain high-performing service advisors and technicians Excellent communication and customer service skills with the ability to resolve escalated issues effectively Strong organizational and time-management skills with the ability to multitask in a fast-paced environment Ability to create a positive, team-oriented culture focused on efficiency, quality, and customer satisfaction Proficient in service workflow management, dispatching, and shop loading strategies Experience with CDK Drive (Dealer Management System) is a huge plus Ford dealership or Ford service department experience is a major plus Thorough understanding of manufacturer warranty procedures, repair order documentation, and compliance Ability to collaborate closely with Parts, Sales, and Fixed Ops leadership to achieve overall dealership goals Knowledge of safety regulations, shop compliance requirements, and OSHA guidelines Valid driver’s license with a clean driving record

Responsibilities

The Service Manager will lead and develop service advisors, technicians, and support staff while managing daily operations for efficiency and productivity. They will also ensure exceptional customer satisfaction and monitor department performance and profitability.