Service Manager at Ralliant

Cologne, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Service Management, Quality Control, Technical Support, Employee Engagement, Customer Relations, Process Improvement, Compliance, Inventory Management, Documentation, Safety, Electrical Engineering, Calibration Standards, Repair Techniques, Communication Skills, Detail-Oriented, Service Management Software

Industry

Electrical Equipment Manufacturing

Description

Job Summary: The Service Manager will be responsible for managing the repair and calibration services for electrical equipment. This role involves leading a team of technicians, ensuring high-quality service delivery, and maintaining compliance with industry standards and regulations. Key Responsibilities: • Team Leadership: Supervise, train, and mentor a team of repair and calibration technicians, fostering a collaborative and high-performance work environment. • Service Management: Oversee the repair and calibration processes, ensuring timely(OTD) and accurate service delivery to meet customer expectations. • Service Revenue : Responsible for weekly /monthly revenue forecast and ensure forecasting accuracy is met and revenue is delivered • Quality Control: Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements. • Technical Support: Provide technical guidance and support to the team, troubleshooting complex issues and ensuring effective problem resolution. • Employee Engagement : Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention. Conduct regular check-ins and feedback sessions to understand and address employee needs & recognize achievements • Customer Relations: Build and maintain strong relationships with customers, addressing their needs and ensuring satisfaction with services provided. • Process Improvement: Identify and implement process improvements to enhance service efficiency, accuracy, and productivity. • Compliance: Ensure all repair and calibration activities comply with relevant industry standards, regulations, and accreditation requirements (e.g., ISO17025). • Inventory Management: Oversee the management of tools, equipment, and spare parts inventory to support repair and calibration activities. • Documentation:Maintain accurate records of service activities, equipment maintenance, and quality control procedures. • Safety: Promote and enforce a safe working environment, adhering to all safety protocols and guidelines. Qualifications: • Bachelor's degree in Electrical Engineering, Electronics, or a related field. • Minimum of 5 years of experience in the repair and calibration of electrical equipment, with at least 3 years in a managerial role. • Strong knowledge of electrical equipment, calibration standards, and repair techniques. • Excellent leadership, communication, and interpersonal skills. • Detail-oriented with a strong commitment to quality and accuracy. • Proficiency in using service management software and tools. • German language is a must Ralliant Corporation Overview Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. About Tektronix Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

Responsibilities

The Service Manager is responsible for managing repair and calibration services for electrical equipment, leading a team of technicians, and ensuring high-quality service delivery. This includes overseeing processes, maintaining compliance with industry standards, and enhancing customer relations.