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Service Manager at Riggs Cat
Fort Smith, Arkansas, United States -
Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Satisfaction, Scheduling, Work Order Management, Time Tracking, Technical Advising, Dispatching, Warranty Maintenance, Communication Skills, Supervision, Leadership, Quoting, Safety Compliance, Environmental Compliance

Industry

Machinery Manufacturing

Description
Description The Service Manager is responsible for coordinating and overseeing the daily activities for the Service Department and provides leadership to the Service Department by performing the following duties personally or through subordinate(s). WHAT YOU'LL DO Maintain a high level of customer satisfaction. Schedule service and open and close work orders. Keep track of technicians’ time. Serves as lead person in the shop advising technicians on technical questions. Schedule and dispatch field technicians. Maintain warranties on engines, machines, and other equipment Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally. Demonstrate professional behavior, Influences people rather than demand others. Manage and supervise the Service department operations and staff. Responsible for the overall direction, coordination and evaluation of service department. Speak effectively before groups of customers or employees of organizations. Prepare quotes and ensure workorders are closed in a timely manner Ensure compliance with all safety and environmental requirements
Responsibilities
The Service Manager coordinates and oversees the daily operations of the Service Department, providing leadership and ensuring high levels of customer satisfaction. This role involves scheduling, managing work orders, advising technicians, and overseeing staff and departmental direction.