JOB OVERVIEW

Spinney Motorhomes and Caravans are seeking a dedicated and experienced Service Manager to oversee our service department. The ideal candidate will possess strong leadership skills and a commitment to delivering exceptional customer service. This role involves managing daily operations, ensuring customer satisfaction, and leading a team of service professionals. A background in mechanical knowledge and an understanding of caravans/ motorhomes or campervans is advantageous. Previous management experience required.

REQUIREMENTS

• Proven experience in a managerial role within a service environment, ideally within the motoring industries.
• Excellent customer service skills with the ability to build rapport with clients.
• Mechanical and/or Caravan and Motorhome knowledge is preferred, enabling effective communication with technical staff and customers regarding services offered.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, with a focus on teamwork. Ensuring the attitude and morale of the team is at the forefront.
  If you meet the requirements above and are passionate about providing exceptional service and leading a dynamic team, we encourage you to apply for this exciting opportunity as a Service Manager.
  Job Types: Full-time, Permanent
  Pay: £38,000.00-£45,000.00 per year

Application question(s):

• Have you had any experience with motorhomes, caravans or campervans?

Experience:

• Management: 3 years (required)

Work Location: In person
Reference ID: Service Manage

• Supervise and coordinate the activities of the service team to ensure efficient operations, overseeing the operation of the service advisors.
• Provide outstanding customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction with the support from our Group Customer Relations Manager.
• Monitoring the weekly workflow, ensuring KPIs are met.
• Conduct regular training sessions for staff on customer service techniques and product knowledge, developing the team on an ongoing basis..
• Maintain an organised and safe work environment in compliance with health and safety regulations.
• Collaborate with the sales and shop departments to enhance overall service delivery and operational efficiency, ensuring we remain efficient whilst maintaining high standards of work.
• Assist in upselling services and products to customers, promoting additional offerings that meet their needs.