SERVICE MANAGER JOB SUMMARY:

Our client is growing and recently opened a new shop in Gahanna, OH. We need experienced, Service Manager to troubleshoot, repair, and diagnose, and LEAD the team in our heavy diesel equipment shop. This is a DIRECT HIRE opportunity.
Service Manager Pay: Based on experience.
Service Manager Shift: 7:00am – 3:00pm; Monday - Friday

DIESEL MECHANIC QUALIFICATIONS:

• Have an excellent working knowledge of equipment operations and mechanical functions.
• Solid shop floor management knowledge
• This individual will have 5+ years of supervisory and management training in related fields.
• Leadership skills in a specialized repair environment.
• Minimum of 5 years of working knowledge of shop layout and industrial engineering principles.
• Strong organizational skills.
• Good communication skills.
• Excellent customer relations skills.
• Good computer and systems knowledge
• High school diploma or equivalent, with additional technical training or certification in heavy equipment mechanics preferred.
• Proficient in reading and interpreting technical manuals, schematics, and diagnostic software.
• Valid driver’s license and the ability to operate a variety of heavy equipment.
• Forklift certification required.

• Responsible for determining repair methodologies and job flows to maximize the effectiveness, the efficiency and the customer satisfaction of the service functions.
• Develop and monitor performance standards and measurements.
• Develop and maintain all service efficiency and management reports and reporting methods.
• Recruiting, hiring and training of all employees.
• Planning educational and training programs covering company policies, procedures and technical methods.
• Providing direction and leadership is required to achieve professional technical services at profitability and quality standards.
• Conducts regular service meetings and training sessions to communicate company objectives and policies, to develop technical skills and to encourage employee participation and personal growth.
• Observes service personnel in repair circumstances and for providing the coaching necessary develop diagnostic, safety, clean, efficiency and effective high-quality work.
• Responsible for supervising all direct reports and for providing these individuals with the guidance required for them to reach both their corporate and personal goals.
• Continually monitors the progress of the department, and that of individuals in service group, toward the quality and profit goals.
• Identifies deviations from the plan and recommend and/or taking corrective actions.
• Consult daily with all direct reports either in person or by phone.
• Conducts regular (not less than monthly) meetings with the service group personnel to compare performance with standards and goals.
• Takes whatever action is necessary to assist individuals in achieving their goals.
• Disciplines service group personnel, within company policies, including termination.