Service Manager at Sternberg Ford

Dale, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Customer Service, Customer Relationship Management, Goal Setting, Product Knowledge, Vehicle Servicing, Repair Explanation, Performance Monitoring, Budgeting, Marketing Plan Development, Customer Satisfaction Index (CSI) Management, Complaint Handling, Personnel Supervision, Hiring

Industry

Motor Vehicle Manufacturing

Description

Job Summary: We are looking for a Service Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features. Benefits * Medical and dental insurance * 401k Plan * PTO * Life insurance * Short-term disability * Growth opportunities * Employee discounts * Family-owned and operated Responsibilities * Assist customers in servicing, repairing and explaining each service needed * Understand customer; match requirements and concerns to various service options * Explain service being performed and keep customer informed and updated throughout the service of their vehicle * Stay up to date on new products, features, accessories and attending product training as required * Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness * Hire and supervise all service department personnel, as well as monitor their performance in servicing customers * Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business * Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Qualifications * A minimum of 3 years of experience as a service manager * Strong focus on providing excellent customer service * High school diploma or higher education * Clean driving record & valid driver's license * Driven personality, eager to improve and able to work within and support internal teams About Us: Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky. Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it! Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive destination. The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Service Manager will be responsible for maintaining strong customer relationships, explaining necessary services and repairs, and ensuring customers are kept informed throughout the service process. This role also involves setting departmental goals, monitoring personnel performance, and developing an annual operating budget and marketing plan.