SERVICE MANAGER

Summit Trailer
25325 117 Ave NW,
Acheson, AB T7X 6C2
Are you a leader with strong technical knowledge in the Commercial Trailer industry? Are you ready to work in a great team environment for one of Western Canada’s industry leaders? If that’s your vision, we have an opportunity for you!
Summit Trailer Ltd. has an exciting opportunity for a highly motivated and experienced Service Manager at the Acheson Branch. This is an excellent opportunity to lead a strong team and play a vital role in our continued growth.

QUALIFICATIONS:

• Post-Secondary education in Business or Journeyman Certification in Welding/Heavy Duty Mechanics
• 8+ years of experience in the heavy-duty truck/trailer industry
• Experience in truck rig ups would be an asset
• Understanding of Insurance Company’s processes
• Excellent verbal and written skills
• Excellent customer service skills; 1+ years in a customer-oriented management role
• Ability to lead, coach and mentor employees
• Knowledge of safety rules and regulations
• Pro-active problem solver and decision maker
• Organized, ability to set priorities, multi-task and meet deadlines
• Proficient computer skills – MS Word/Excel, email, internet, keyboarding
• Valid Class 5 driver license with the ability to travel within Alberta and British Columbia when required.

MORE ABOUT US:

We provide quality transportation equipment, parts and service to our customers. Headquartered in Acheson, Alberta, we are a full-service truck, trailer equipment dealer with 3 locations in Acheson, Penticton and Prince George. We are proud to be a Canadian company with over 80 employees in the business for over 20 years.

• Oversee daily Service Department operations to ensure customer satisfaction, employee safety, engagement, and teamwork.
• Recruit, retain, and develop employees, including managing apprenticeship progress and performance reviews.
• Maintain and enforce adherence to processes, procedures, and quality standards, ensuring products meet Summit’s benchmarks.
• Manage shop productivity, capacity, and schedules to meet or exceed budgeted targets while supporting business goals.
• Handle customer escalations and concerns promptly, fostering strong relationships with internal and external customers.
• Ensure safety compliance through regular equipment inspections, employee training/certifications, and incident reporting.
• Monitor and manage warranty claims and quality control to minimize workmanship issues.
• Collaborate with other departments and industry partners to promote opportunities and positive outcomes.
• Oversee financial performance by managing operational expenses, assisting with budgeting, and reporting key metrics to leadership.
• Proactively identify risks and issues, coaching and mentoring staff to resolve problems efficiently and maintain high standards.