Service Manager at Swickard Edmonds LLC

Vancouver, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

200000.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive service management, Team leadership, Financial management, Operational excellence, Customer service, Conflict resolution, Budgeting, Process development, Mercedes-Benz brand standards, Warranty processes, Staff recruitment, Technical knowledge, Communication, Scheduling, Parts coordination

Industry

Motor Vehicle Manufacturing

Description

Description Mercedes-Benz | Sprinter Van | Luxury & Hospitality | B2B | Vancouver, WA This is more than a management role — it's the opportunity to build a world-class service operation from the ground up. As our founding Service Manager, you'll have the rare chance to establish the culture, standards, workflows, and team that will define Mercedes-Benz service in the Vancouver/Portland market for years to come. We're looking for a proven leader who combines technical knowledge, operational excellence, and a genuine passion for the client experience. ABOUT MERCEDES-BENZ VAN CENTER OF VANCOUVER The Mercedes-Benz Van Center of Vancouver is a brand-new, dedicated Sprinter Van Center opening in August 2026 in the heart of the Vancouver/Portland metro area. We are not just another dealership — we are a purpose-built facility focused exclusively on Mercedes-Benz Sprinter vans, serving businesses, commercial fleets, adventure enthusiasts, and hospitality partners across the Pacific Northwest. This is a rare ground-floor opportunity. You won't be inheriting someone else's culture or fitting into an existing mold — you'll be helping to build it. We believe that exceptional hospitality isn't just for guests; it starts with how we treat each other and every person who walks through our doors. At our Van Center, hospitality is a core value — not a department. Every team member plays a role in delivering an experience that is warm, professional, and genuinely different from anything in our market. WHAT YOU'LL DO • Lead, recruit, and develop the full service department team including technicians, service advisors, and support staff • Establish service department processes, workflows, and standards from pre-opening through launch and beyond • Drive achievement of key service metrics: revenue, gross profit, technician efficiency, CSI scores, and service retention • Maintain compliance with Mercedes-Benz brand standards, warranty processes, and certification requirements • Manage scheduling, parts coordination, and shop capacity to maximize throughput and minimize client wait times • Serve as the escalation point for complex client concerns, resolving issues with empathy and professionalism • Collaborate with the Parts Manager to ensure seamless parts availability and minimize repair cycle times • Prepare and manage the service department budget and monitor financial performance • Build a culture grounded in hospitality, accountability, and continuous improvement WHAT WE'RE LOOKING FOR • 5+ years of automotive service management experience, preferably in a dealership environment • Proven track record of building and leading high-performing service teams • Deep understanding of service department financials and key performance metrics • Mercedes-Benz or luxury/European brand experience strongly preferred • Strong operational and organizational skills with the ability to build systems from scratch • Hospitality mindset: you set the tone for how every client and team member is treated • Excellent communication and conflict-resolution skills • Valid driver's license with clean record COMPENSATION & STRUCTURE • Competitive base salary commensurate with experience • Performance bonus tied to department revenue, gross profit, and CSI results • Leadership role in a brand-new facility with significant growth potential WHY JOIN OUR FOUNDING TEAM? • Ground-floor opportunity to shape the culture, processes, and standards of a brand-new operation • Represent one of the world's most iconic luxury brands • Competitive compensation package with performance-based incentives • Manufacturer-supported training and Mercedes-Benz certification opportunities • Collaborative, hospitality-first culture where your contributions are seen and valued • Serve a thriving and growing commercial market in one of the Pacific Northwest's fastest-growing corridors • Full benefits package including medical, dental, vision, and paid time off • Career growth potential as the business grows and scales VIDEO UPDATES --- Big things are happening in the Sprinter world! --- NEW Mercedes-Benz Van Center of Vancouver!

Responsibilities

The Service Manager will lead, recruit, and develop the service department team while establishing workflows and standards for a new facility. They are responsible for driving key service metrics, managing budgets, and ensuring a high-quality client experience.