Service Manager at Swickard Maui, LLC d/b/a Mercedes-Benz of Maui

Kahului, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Conflict Resolution, Customer Satisfaction, Service Operations, Team Performance, Expense Control, Process Consistency, Technician Productivity, DMS Systems, Hospitality, Coaching, Recruitment, Integrity, Operational Discipline

Industry

Motor Vehicle Manufacturing

Description

Description Kahului, HI | Lead the Premier Luxury Service Team on the Island | Aggressive Compensation and performance bonus plan!! The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability. Responsibilities: Lead all service operations, including scheduling, workflow, and team performance. Drive profitability through efficient shop management, expense control, and process consistency. Champion guest satisfaction — achieving CSI scores in the top 10% nationally. Maintain high technician productivity and retention through coaching and support. Partner with Parts, Sales, and Accounting to ensure a seamless fixed ops experience. Enforce compliance with Mercedes-Benz and Swickard quality, warranty, and safety standards. Recruit, develop, and inspire a service team known for excellence and integrity. Other duties as assigned Qualifications: Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. 5+ years of progressive fixed operations or service leadership experience in a dealership environment. Experience managing a luxury or high-line service department (Mercedes-Benz preferred). Track record of hitting and exceeding key KPIs: CSI: 95%+ Technician Efficiency: 100%+ Effective Labor Rate: $145–165 Absorption: 70%+ Strong leadership, communication, and conflict-resolution abilities. Deep understanding of DMS systems (CDK, Reynolds, or similar). A guest-first mindset grounded in hospitality and operational discipline. Physical Requirements: Ability to stand, walk, and sit for extended periods of time. Ability to lift and carry heavy objects up to 50 pounds. Ability to work in a noisy and sometimes dirty environment. Ability to use hand tools and equipment. Benefits of Working at Swickard: Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. Ongoing training and support Opportunities for continued personal and professional growth. We are an Equal Opportunity Employer and value diversity and inclusion at our company. Competitive benefits package: Insurance: medical, dental, vision, life and pet insurance Optional disability coverage 401k plan Paid Holidays PTO About Us: We were founded in 2014 by Jeff Swickard in Wilsonville, OR. We’re a hospitality company that happens to sell cars, parts, and service. We are a team. Everyone plays a role in our success. Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? #T5

Responsibilities

The Service Manager oversees and manages all aspects of the service department, ensuring customer satisfaction and efficient operations. They lead service operations, drive profitability, and maintain high technician productivity and retention.