Service Manager at Swift Transportation

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Coordination, Planning, Technical Support, Operations, Customer Support, Project Experience, Windows Server, AIX, Linux, Networking Technologies, Analytical Skills, Troubleshoot Training, System Monitoring, Best Practices Alignment

Industry

Transportation/Trucking/Railroad

Description

ABOUT US We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. What to expect: Setup and maintain long-lasting client relationships and build client satisfaction with designated customers expecting operational excellence at all times. Set up, maintain and provide oversight on all deliverables of the Advanced Support Services, including but not limited to service meeting, reporting, monitoring of critical systems, health checks, troubleshoot training, escalation manual maintenance. Act as a single point of contact for any operational aspect between the customer and SWIFT. Coordinate actions within SWIFT and ensure consistency towards the customer. Build and maintain networks within SWIFT and with the customer at supervisory level, to ensure fast and efficient resolution of issues. Organize health checks on customers operational environment and ensure systems are aligned as per best practices recommend by SWIFT. Promote and propose change in the customer environment for resilience and optimization of their use of SWIFT products and services. Identify and drive process and tool improvements. Contribute to the team objectives, including input and review of the monthly Premium Plus Service newsletter, involvement in the yearly Premium Services Forum. What will make you successful: University degree in Computer Science or IT related fields, or equivalent experience 5-7 years’ experience within the area of technical support and/or operations Excellent communication in English (TOEIC 900) and Japanese (JLPT N1) and Korean, coordination and planning skills Experience supporting complex accounts within Customer Support and project experience with commercial background and customer interaction will be a plus Be able to work under pressure at customer location A team player, willing to work in a multicultural environment Willing to travel Skills required: Knowledge in various Operating Systems, Networking technologies and modern integration techniques and technologies Good knowledge of Windows Server, AIX or Linux, Knowledge of Alliance interfaces is an asset Knowledge of SWIFT products, services and solutions will be a plus Strong analytical skills What we offer We put you in control of career We give you a competitive package We help you perform at your best We help you make a difference We give you the freedom to be yourself We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation. Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification. Swift doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now. Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country. We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at Swift has real impact too — an impact that matters every day. Which is why you matter to us. Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world. Swift is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment. At Swift we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day. Interested in working at Swift, but the role you are looking for is not available yet? Please create an account and register for a Job Alert and we will let you know when new jobs matching your career interests become available.

Responsibilities

The role involves setting up and maintaining long-lasting client relationships, ensuring operational excellence, and overseeing all deliverables for Advanced Support Services, including service meetings, reporting, and system health checks. The manager will act as the single point of contact for operational aspects between the customer and SWIFT, coordinating internal actions and promoting changes for customer environment resilience and optimization.