REQUIREMENTS

• Minimum Degree in Mechanical/Electrical Engineering (preferably both).
• At least 10 years of hands-on experience in commercial kitchen equipment service, with 5 years in leadership.
• Proven knowledge of refrigeration, gas, electrical, plumbing, dishwashing, steam, and high-end oven systems.
• Must hold or be eligible for WSQ certifications in Gas Safety, Electrical Safety, and Refrigeration Handling.
• Ability to handle simultaneous job scheduling for more than 15 locations while preparing accurate reports under tight deadlines.
• Strong proficiency in AutoCAD, MS Project, SQL-based job tracking software, and ISO documentation.
• Excellent written and spoken communication skills in English (other Asian languages an advantage).
• Physically fit to attend on-site heavy equipment inspections when required.

Must be willing to be on call 24/7 for emergency support.

• Prior experience in a supervisory or team lead capacity
• Familiarity with commercial kitchen equipment and repair procedures
• Strong organizational skills with effective multitasking abilities
• Excellent communication and interpersonal skills
• Problem-solving orientation and a commitment to delivering high-quality service

• Lead and supervise a team of 15+ technicians across multiple job sites daily, ensuring 100% compliance with safety, quality, and customer standards.
• Personally attend urgent breakdowns, including after-office hours, public holidays, and weekends if needed, while maintaining team scheduling.
• Prepare detailed technical reports for every service call, cross-checked with OEM references, warranty clauses, and customer SLAs.
• Manage full operational workflow: job assignment, field scheduling, spares inventory, warranty claims, and invoicing approvals.
• Liaise directly with international OEMs to verify diagnoses, parts availability, and service bulletins before authorizing repairs.
• Oversee ISO-level documentation of all field jobs, preventive maintenance plans, and customer communication records.
• Conduct weekly on-site inspections, prepare improvement plans, and train technicians in advanced refrigeration, electrical, and gas safety systems.
• Ensure all service complaints are addressed within 24 hours, backed by written justifications and corrective action reports.
• Prepare quarterly budget forecasts, cost-saving initiatives, and operational KPIs for senior management.
• Mentor junior technicians while simultaneously driving new business opportunities and client account expansion.
• Support the Service Manager in supervising technicians and overseeing daily service operations
• Maintain 24-hour standby availability
• Address customer requirements around the clock through on-call duties
• Possess a valid Class 3 driving license
• Manage company hotline complaints promptly (within 1 hour)
• Standby during weekends and public holidays
• Efficiently assign and complete service requests
• Provide technical support and guidance to team members as required
• Collaborate with the Service Manager on implementing process improvements
• Keep detailed records of service activities, including repairs and parts usage