Service Manager at Tourism Holdings Ltd

Queenstown, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

105000.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Workshop Management, Cost Control, Operational Performance, Customer Experience Management, Budget Management, Scheduling, Problem Solving, Health and Safety Compliance, Supplier Relationship Management

Industry

Travel Arrangements

Description

Ready to lead a high-performing service team in one of New Zealand’s most iconic destinations? Join thl (Tourism Holdings Limited) and help deliver exceptional RV experiences to customers from around the world. About thl: We’re thl — a global family of RV brands listed on the NZX and ASX. We design, build, rent and sell RVs across New Zealand, Australia, Europe, the UK, USA and Canada. With over 15 brands and a strong tourism footprint, we’re passionate about delivering unforgettable journeys while creating value for people, places and the environment. At Tourism Holdings Limited (thl), we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting. Plus, we're the world's largest campervan operator, with operations in NZ, AUS, and US. Our diverse fleet includes maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV and Roadbear. About Us: At RV Super Centre, we provide exceptional accessories for RV, camping, marine and outdoor enthusiasts. The Role: As permanent, full time Service Manager, you’ll lead our Queenstown Service Department, ensuring outstanding customer experiences and strong operational performance. You’ll drive team success, maximise workshop efficiency, and contribute to profitability through effective leadership and cost control. What You’ll Be Doing: Lead and coach Service Advisors, technicians and workshop teams Deliver exceptional customer experiences in line with our Good Guides framework Oversee daily workshop operations, scheduling and productivity Monitor performance, including labour efficiency, costs and service profitability Ensure high-quality repairs and “right first time” vehicle presentation Manage service budgets, pricing and supplier relationships Build strong relationships with internal teams, customers and external partners Champion health, safety and compliance across the workshop About You: You’re an experienced leader who thrives in a fast-paced automotive or service environment. You know how to balance people leadership with operational performance. You will bring: Proven experience in an automotive service environment (at least a minimum of 2 years’ experience) Leadership or management experience in a workshop or service setting (at least minimum 2 years’ experience) Trade qualification or senior service advisory/workshop control experience (and/or the equivalent of NZQF diploma or AQF associated degree) Strong communication and people leadership skills A commercial mindset with a focus on cost control and productivity Excellent organisational and problem-solving abilities A full New Zealand driver licence Hours and Days of Work: Minimum of 40 hours per week, working between 7am-5pm from Monday to Friday. What We Offer: A fun, supportive, vibrant place to work where you are valued. Career development opportunities, across NZ and the Globe. Competitive payrate of $85,000 to $105,000 per annum depending on experience + staff benefits. Be part of a global tourism and RV leader Lead a passionate, high-performing team Drive real impact on customer experience and business performance Join a company that’s always evolving, growing and exploring what’s possible Ready to take the next step in your career? Apply now and help shape the future of RV travel with thl. Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted. Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data. This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used. https://www.thlonline.com/privacy

Responsibilities

Lead the Queenstown Service Department by managing technicians and service advisors to ensure high-quality vehicle repairs and exceptional customer experiences. Oversee daily workshop operations, productivity, and budgets to maximize efficiency and profitability.