About TransEdge:
At TransEdge Truck Centers, we pride ourselves on being a premier network of full-service dealerships dedicated to excellence in customer service. Our comprehensive suite of offerings includes the sale of new and pre-owned trucks, a full spectrum of parts and services, leasing and rental options, and financing solutions for medium-to-heavy-duty trucks. With six state-of-the-art facilities throughout Pennsylvania, TransEdge is the authorized dealer for industry-leading brands such as Mack Trucks, Volvo Trucks, Hino Trucks, and Battle Motor Trucks. We are also at the forefront of innovation, providing training on the latest alternative fuel and electric propulsion technologies.

QUALIFICATIONS:

• High School Diploma required; College Degree preferred.
• Possess a strong working knowledge of commercial trucks.
• 5+ years’ Truck Service Management experience required.
• Must possess and use good interpersonal skills and can interact well with customers, vendors, and co-workers in a positive and constructive manner.
• Display ability to work in a team-oriented environment.
• Excellent verbal and written communication skills.
• Strong computer skills highly desired.
• Always maintain a professional image.
• Product and market knowledge a plus.
  Job Type: Full-time
  Pay: $85,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Allentown, PA 18104 (Required)

Work Location: In perso

• Directs and schedules the activities of all department employees.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints and demands immediately and according to the dealership’s guidelines.
• Provide management with key customer information.
• Manage and maintain effective working relationships within the department and all other departments.
• Forecast goals and objectives for the department and strive to meet or exceed them.
• Meet and exceed monthly budget by reaching daily and weekly revenue goals ensuring all completed repair orders are billed out consistently when completed during the active month.
• Send closed RO and technician efficiency report to the Director of Service daily and provide feedback on repair orders with low efficiency.
• Monitors and distributes technicians’ efficiency reports on a bi-weekly basis.
• Monitor year to date budget to adjust when the department is off track by focusing on sales, cost of goods sold, expenses, and be able to provide explanations when budget is not met along with a written plan of improvement.
• Monitors and controls the performance of the department using the appropriate reports, tracking systems and surveys.
• Establishes and maintains good working relationships with the vocational and technical schools to enhance personnel recruitment activities.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools/classes as needed.
• Create and maintain a written training plan for all new employees.
• Holds weekly department meetings.
• Ensures shop and waiting areas are kept clean.
• Comply with all company safety and risk management policies and procedures.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Establish and maintain a “customer contact plan” for weekly customer visits.
• Establish and maintain 24-hour follow-up with all customers to confirm satisfaction with the service experience and promote CEM survey responses.
• Reviews all repair orders daily to ensure proper customer and warranty billing.
• Without extenuating circumstances, continue the month-to-month shop efficiency increase with a goal of 95% or better. If overall shop efficiency falls below goal or fails to increase, provide explanation of what happened and what will be done to improve.
• Monitors and follows up on parts order with the part manager to ensure availability.
• Participate in job-related training and to continue development.
• When needed, perform all service advisor duties.
• Other duties as assigned.