Service Manager at Transition Home Healthcare

Cullman, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service management, Customer service, Team leadership, Performance monitoring, Budgeting, Marketing, Conflict resolution, Product training, Relationship management, Automotive service

Industry

Description

Job Summary: We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features. Benefits * Competitive pay * Medical, dental, and vision insurance * Life insurance * 401k * PTO * Employee discounts * Career growth opportunities Responsibilities * Assist customers in servicing, repairing and explaining each service needed * Understand customer; match requirements and concerns to various service options * Explain service being performed and keep customer informed and updated throughout the service of their vehicle * Stay up to date on new products, features, accessories and attending product training as required * Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness * Hire and supervise all service department personnel, as well as monitor their performance in servicing customers * Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business * Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Qualifications * A minimum of 3 years of experience as a service manager * Strong focus on providing excellent customer service * High school diploma or higher education * Clean driving record & valid driver's license * Driven personality, eager to improve and able to work within and support internal teams About Us: Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Service Manager is responsible for supervising department personnel, monitoring performance, and maintaining high customer satisfaction ratings. They also manage the department's annual operating budget, marketing plans, and ensure customers are kept informed throughout the vehicle service process.