Service Manager at Transitions Hospice - Ohio

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

90000.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Team Building, Workflow Optimization, KPI Monitoring, Revenue Growth, Customer Satisfaction, Problem Solving, Dispatch Management, Training, Decision Making, Process Improvement, Performance Metrics

Industry

Consumer Services

Description

Description Be the Leader Who Drives the WIN. Are you ready to step into a role where your leadership directly impacts growth, culture, and the customer experience? This is your opportunity. One Hour Heating & Air Conditioning in Tennessee is growing fast and we’re looking for a high-impact, people-driven, results-focused Service Manager to help take us to the next level. As our Service Manager, you’ll be the heartbeat of the service department. You’ll lead our techs, coach them to excellence, optimize workflows, and make sure every customer feels like they got VIP treatment. This is a role for someone who LOVES: · Building strong teams · Coaching techs to perform at their best · Creating smooth, efficient operations · Driving KPIs, revenue, and customer satisfaction · Solving problems on the fly · Owning outcomes and celebrating wins If this sounds like you… keep reading. Your Day-to-Day Might Include… · Leading and coaching a high-performing HVAC team · Running daily huddles, coaching sessions, and ride-alongs · Ensuring schedules, dispatch, and workflow run like clockwork · Monitoring KPIs and planning strategies to hit goals · Supporting technicians with guidance, training, and customer communication · Maintaining brand standards and a positive team culture · Reducing callbacks, increasing revenue, improving efficiency · Making sure customers walk away saying, “WOW.” Requirements We’re looking for a leader.. not just a manager. You should have: · 3+ years in service management, or leadership · Proven success coaching and developing technicians · Confidence with KPIs, dashboards, and performance metrics · Excellent communication and decision-making skills · A passion for process, people, and operational excellence We take care of our leaders. You’ll enjoy: · Competitive base salary + bonus opportunities · Full benefits: medical, dental, vision, 401(k) · PTO + paid holidays · Supportive, growth-minded leadership · A strong brand with massive career growth potential · A team that actually wants to WIN together Step into a leadership role where you can truly make a difference. Join One Hour Heating & Air Conditioning and help us build something great!

Responsibilities

The Service Manager will lead and coach the HVAC service team, ensuring smooth operations related to scheduling, dispatch, and workflow efficiency. This role is responsible for monitoring Key Performance Indicators (KPIs), developing strategies to meet goals, and ensuring high levels of customer satisfaction.