Service Manager at Transwest Trucks

Superior, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

120000.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Relationship Management, Workload Supervision, Scheduling, Cost Estimation, Preventative Maintenance, Conflict Resolution, Tool Maintenance, Safety Management, Warranty Claims Processing, Payroll Review, Quality Assurance, Budgeting, Marketing Planning, Diesel Repair Knowledge, Communication

Industry

Transportation/Trucking/Railroad

Description

Description We're seeking a talented Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry. Why join the Transwest Team? Exceptional Leadership Beautiful, Updated & Clean Environment Competitive PTO & Benefits Packages Company Training Opportunities for Advancement Quick & Efficient Interview Process We offer a full benefits package for eligible employees including: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program Essential Duties & Responsibilities: Develop, communicate, monitor and enforce effective Service Department processes to ensure best of practices and an Elite Customer experience. Maintain relationships with Customers. Build and develop a market for Service work. Supervise and control workload of Service Technicians. Schedule Service work according to priority and maintain an orderly flow of work. Advise Customers of necessary repair service including estimates of cost. Also make recommendations to Customers for preventative maintenance. Resolve Customer complaint problems pertaining to service and repair. Maintain all service tools, equipment and service vehicles. Ensuring they're in good condition. Responsible for keeping the shop area clean. Responsible for the safety of Service Technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately. Make sure all warranty claims are processed and forwarded to the Supplier within the allotted time frame. Review all Technician's and Staff's time clock reports and submits them to the Payroll Department in a timely manner. Review estimates and actual repair time for quality assurance. Complete labor pricing. Manage Shop Staff including Administration, Foremen, Service Advisors, Service Writers and Technicians. Complete initial and on-going training and support of Department personnel. Prepare an annual marketing plan and budget for the Shop. Regularly monitor actual performance to plan and determine reasons for variance. Call on Fleet Accounts as directed by the Service Director. Maintain awareness of current and projected market conditions. Develop and implement appropriate strategies and programs as necessary to attain the Dealerships shop objectives. Attend training sessions for products serviced by the Company at the Company’s expense. Engage Customers and facilitate new and organic growth within defined areas of responsibility which includes completing a defined number of preapproved interactivities or personal visits at a customer’s place of business as directed by the Director prior to the 20th day of each month. Develop an annual budget with a relevant strategy and programs to meet Departmental Objectives and P&L requirements. Attend and/or complete all assigned Industry Product and Process Training Opportunities. Maintain a professional appearance and attitude. Additional duties as assigned. Requirements Work Environment & Physical Abilities: Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination. This position may require standing, balancing, bending or stooping for prolonged periods of time. This position requires corrected vision and hearing within normal range. This position requires the occasional ability to lift and carry items weighing up to 45 lbs. Required to perform work inside and outside, in varying weather situations. Must be able to operate simple, complex and heavy-duty machinery. Required Education, Experience, Knowledge & Skills: High school diploma or equivalent. Valid driver's license and MVR in good standing. Excellent written and verbal communication skills. Must know Karmak or CDK Dealer Business Systems Computer Skills Leadership Skills Customer Service Skills Multitasking Skills Conflict Resolution Skills Independent Working Skills Detail Oriented Quick Thinking Ability to work any shift if needed. Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc. Ability to successfully complete a general abilities assessment. Ability to pass a post-offer background check, physical and drug screen. Preferred Education, Experience, Knowledge & Skills: 4+ Years of previous experience in a similar role. Heavy Duty Truck, Trailer, Truck Equipment and/or Body Shop experience (Diesel Service Departments) is a plus. Dealership experience preferred. Diesel Engine Technology Certification(s) and/or Education Job Details: Bonus Eligibility: Yes Reports To: Service Director Shift: 1st Closing Date: Open Until Filled

Responsibilities

The Service Manager is responsible for developing and enforcing Service Department processes to ensure best practices and an elite customer experience, while supervising technicians, scheduling work, advising customers on repairs, and maintaining shop equipment and safety standards. This role also involves managing shop staff, processing warranty claims, reviewing time reports, completing labor pricing, and developing annual marketing plans and budgets for the shop.