SHAPE THE FUTURE OF MISSION-CRITICAL POWER SOLUTIONS.

Trystar is seeking a highly skilled Service Manager to design, develop, and deliver custom-engineered critical power systems for some of the most demanding applications in the world. In this customer-facing technical role, you’ll work with Fortune 500 data centers, major utilities, hospitals, universities, and large commercial/industrial facilities - helping them safeguard operations with a wide breath of customized power solutions.
The Service Manager is responsible for overseeing the daily operations of the service team, ensuring that client services are delivered efficiently, effectively, and in alignment with company standards. This role involves managing a team of service coordinators and field technicians, maintaining relationships with third-party service providers, and ensuring seamless integration and management of the third-party network to meet client needs. The position plays a key role in process improvement, performance management, and maintaining high levels of client satisfaction.

• Oversee the delivery of services to clients, ensuring that all services meet quality standards and client expectation
• Monitor service performance metrics and take corrective actions as needed to ensure high levels of client satisfaction
• Partner within Trystar to develop a successful Service Department through designing and executing on a team and customer-focused culture by finding the knowledge and skills to bridge operational gaps, creating optimal workflows, and aligning internal processes
• Responsible for building strong relationships with customers with face-to-face interaction, as well as building strong working alliances with internal departments to ensure proper management of the service lifecycle
• Manage relationships with third-party service providers, ensuring that they adhere to the company’s standards and contractual obligations
• Provide regular direction and coaching to field-based employees to ensure timely service to customers, increased service revenue, and implementation of best practices and optimization of efficient workflows