Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Due to promotion, the Ophthalmology care group are looking for a Service Manager with proven operational and leadership experience in an acute hospital setting.
We are a tertiary referral centre and the region’s leading provider of eye care, providing care to over 190,000 patients each year across our outpatient, eye emergency, day case and theatre departments.
You will be responsible for the effective day-to-day operational management of these services as well as leading on service and patient pathway improvements and redesign, with support from the senior care group and divisional teams.
This an excellent opportunity for someone aspiring to be a senior leader to develop within a supportive environment, to challenge the status quo, and drive lasting change to benefit our patients.
This is a full-time permanent post with the option of a fixed term role for the successful candidate.
University Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
We are seeking a passionate individual to help us deliver patient-centred, world-class care.
In this role, you will be responsible for the effective daily operational management of our services, rapidly interpreting complex information, making decisions, and providing solutions or support to staff in response to pressures that may impact our services.
You will play an active role in shaping and delivering the strategic direction of the care group, identifying areas for service improvement, and leading projects to enhance patient safety, outcomes, and experience.
Alongside our associate operations managers, you will manage our admin and clerical staff within the care group, offering operational support and fostering a psychologically safe environment to promote their development and well-being.
You will need to establish good working relationships and collaborate with senior leads in the Outpatient Administration Centre to improve service delivery and achieve national and local KPIs, GIRFT, and performance targets.
This position is primarily based on-site at Southampton General Hospital (Monday to Friday), with the possibility of working from home on an ad hoc basis depending on operational workload.
We strongly recommend you arrange an informal visit to our eye unit in Southampton so you can speak to us further about the role and see our departments.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached

Please refer the Job description for details